Remote Crisis & Referral Specialist - Behavioral Health

Elevance Health, Inc.; Oregon; Hybrid; USD 32,000 - 50,000; Full time

Job summary

Elevance Health, Inc. is seeking a Crisis & Referral Specialist to screen, assess, and de-escalate helpline callers via phone using established protocols. This role supports on-call operations in a 24/7 environment and involves completing documentation and coordinating care with other resources.

The position requires a high school diploma and crisis or behavioral health experience. Training is conducted in person, with hybrid/virtual work options and required in-person sessions.

Qualifications

• HS diploma or GED required.
• 1 year behavioral health experience or 6 months crisis experience required.

Responsibilities

• Take inbound calls from individuals needing support or in crisis.
• Perform safety screenings and assess risk.
• Document interactions accurately and timely in system.

Skills

Call center experience

Crisis intervention

Telephonic communication

Education

High School Diploma or GED

Job description

Elevance Health, Inc. is seeking a Crisis & Referral Specialist to screen, assess, and de-escalate helpline callers via phone using established protocols. This role supports on-call operations in a 24/7 environment and involves completing documentation and coordinating care with other resources.

The position requires a high school diploma and crisis or behavioral health experience. Training is conducted in person, with hybrid/virtual work options and required in-person sessions.