Remote Crisis Hotline Lead Supervisor (LPC/LMFT/LCSW)

Integratedliving Australia Ltd; Austin (TX); Remote; USD 82,000 - 104,000; Full time

Benefits offered by this job

Medical, Dental, and Vision insurance

Vacation / holiday / sick leave

Life and Disability Insurance

Employee Assistance Program (EAP)

403(b) retirement plan

Gym membership discount

Job summary

Integral Care is seeking a Remote Crisis Hotline Licensed Supervisor (LPC, LMFT, or LCSW) to oversee and support the 988 Lifeline team. The role requires a Master's in a human services field and a current license (LPC/LCSW/LMFT/psychologist).

The supervisor collaborates with multiple community partners and ensures trauma-informed practices across operations. Hours are full-time, with a 6:00 AM–4:00 PM schedule.

Qualifications

• Master's degree in a human services field.
• Licensed professional status (LPC/LCSW/LMFT/License Psychologist) required.

Responsibilities

• Provide direct clinical support to clinicians answering calls, chats, and texts.
• Provide administrative and personnel support to clinicians.
• Review chats and texts along with documentation of front line clinicians.
• Assist with training as needed.
• Provide on-call clinical support to staff as needed.
• Answer calls, chats, and texts with crisis intervention and risk assessments.

Skills

Crisis intervention

Customer service

Supervision

Education

Master's degree in human services

Job description

Integral Care is seeking a Remote Crisis Hotline Licensed Supervisor (LPC, LMFT, or LCSW) to oversee and support the 988 Lifeline team. The role requires a Master's in a human services field and a current license (LPC/LCSW/LMFT/psychologist).

The supervisor collaborates with multiple community partners and ensures trauma-informed practices across operations. Hours are full-time, with a 6:00 AM–4:00 PM schedule.