988 Crisis Lifeline Supervisor — Lead, Mentor & Impact

Lenape Valley Foundation; Doylestown (Bucks County); On-site; USD 65,000 - 90,000; Full time

Benefits offered by this job

Daily Pay

Shift Differentials

403(b) Retirement Plan

Pet Insurance

Wellness Initiatives

Medical/Dental/Vision

PTO

Tuition discounts & education support

Employee Assistance Program

Life Insurance & LTD

Job summary

Lenape Valley Foundation in Doylestown, PA is seeking a 988 Crisis Supervisor to lead our Crisis Lifeline program. The role combines clinical leadership with administrative oversight to ensure high-quality crisis intervention services.

You will supervise Crisis Hotline Specialists, oversee daily operations, and collaborate with partners to improve outcomes. Master’s degree required with crisis experience and PA know-how.

Qualifications

• The candidate holds a relevant master’s degree and licenses as required.
• Minimum two years of direct crisis intervention or crisis service delivery experience.
• Supervisory experience is strongly preferred.
• Working knowledge of crisis service delivery and PA involuntary commitment procedures.
• Ability to lead, coach, and support staff in high-stress environments.

Responsibilities

• Provide clinical and administrative supervision to Crisis Hotline Specialists and other 988 staff.
• Oversee day-to-day operations of the 988 Lifeline program.
• Support staff development through coaching, training, mentoring, and performance management.
• Assist with recruitment, interviewing, hiring, onboarding, and retention.
• Monitor service delivery, documentation standards, and regulatory compliance.
• Review program metrics and outcomes to drive quality improvement.
• Collaborate with healthcare, emergency response, and community partners.
• Develop and refine program policies, procedures, workflows, and best practices.
• Provide guidance in complex clinical situations; promote teamwork and professional care.

Skills

Crisis intervention

Supervisory experience

Staff development

Leadership

EHR documentation

Travel within Bucks County

Education

Master's degree in Social Work, Counseling, Psychology, Criminal Justice, or related behavioral health field

Tools

Electronic Health Records (EHR)

Job description

Lenape Valley Foundation in Doylestown, PA is seeking a 988 Crisis Supervisor to lead our Crisis Lifeline program. The role combines clinical leadership with administrative oversight to ensure high-quality crisis intervention services.

You will supervise Crisis Hotline Specialists, oversee daily operations, and collaborate with partners to improve outcomes. Master’s degree required with crisis experience and PA know-how.