Remote Crisis Counselor — 988 Lifeline Support

Crisis Connections; Seattle (WA); On-site; USD 36,000 - 40,000; Part time

Benefits offered by this job

Union representation (OPEIU)

Fully remote work

Job summary

Crisis Connections is seeking a 988 Crisis Specialist to provide compassionate, confidential emotional support by phone from a fully remote location across WA, AZ, OH, and TX. The role involves crisis assessment, safety planning, and connecting callers with community resources. Must meet state residency and credential requirements and pass a skills assessment.

Shift premiums apply for graveyard hours. The position supports a life-saving Lifeline service with collaborative clinical involvement

Qualifications

• High school diploma or GED plus four years of full-time behavioral health experience, or a combination (Bachelor’s +1 year, or Associate +2 years).
• Strong verbal and written communication skills.
• Ability to multitask across multiple software platforms in a fast-paced environment.
• Ability to remain focused during emotionally intense conversations.
• AAC credential required by end of probation; reimbursement for credential.
• Crisis intervention or suicide prevention experience
• Behavioral health or contact center experience

Responsibilities

• Provide empathetic, nonjudgmental crisis intervention via phone.
• Conduct suicide risk and behavioral health assessments and support de-escalation.
• Collaborate with on-shift clinicians to ensure safety when higher-level intervention is needed.
• Develop safety and action plans with individuals in crisis.
• Connect callers to appropriate resources and crisis partners.
• Accurately document interactions in the electronic health record.
• Follow 988 Lifeline protocols and performance standards.
• Contribute to team goals for response times, availability, and quality care

Skills

Verbal communication

Written communication

Multitasking

Remain grounded under pressure

AAC credential by probation

Crisis intervention experience

Behavioral health experience

Education

High school diploma or GED

Bachelor’s degree + 1 year behavioral health experience

Associate degree + 2 years behavioral health experience

Job description

Crisis Connections is seeking a 988 Crisis Specialist to provide compassionate, confidential emotional support by phone from a fully remote location across WA, AZ, OH, and TX. The role involves crisis assessment, safety planning, and connecting callers with community resources. Must meet state residency and credential requirements and pass a skills assessment.

Shift premiums apply for graveyard hours. The position supports a life-saving Lifeline service with collaborative clinical involvement