Remote Crisis Hotline Licensed Supervisor (LPC, LMFT, LCSW)

Integratedliving Australia Ltd; Austin (TX); Remote; USD 82,000 - 104,000; Full time

Benefits offered by this job

Medical, Dental, and Vision insurance

Vacation / holiday / sick leave

Life and Disability Insurance

Employee Assistance Program (EAP)

403(b) retirement plan

Gym membership discount

Job summary

Integral Care is seeking a Remote Crisis Hotline Licensed Supervisor (LPC, LMFT, or LCSW) to oversee and support the 988 Lifeline team. The role requires a Master's in a human services field and a current license (LPC/LCSW/LMFT/psychologist).

The supervisor collaborates with multiple community partners and ensures trauma-informed practices across operations. Hours are full-time, with a 6:00 AM–4:00 PM schedule.

Qualifications

• Master's degree in a human services field.
• Licensed professional status (LPC/LCSW/LMFT/License Psychologist) required.

Responsibilities

• Provide direct clinical support to clinicians answering calls, chats, and texts.
• Provide administrative and personnel support to clinicians.
• Review chats and texts along with documentation of front line clinicians.
• Assist with training as needed.
• Provide on-call clinical support to staff as needed.
• Answer calls, chats, and texts with crisis intervention and risk assessments.

Skills

Crisis intervention

Customer service

Supervision

Education

Master's degree in human services

Job description

Remote Crisis Hotline Licensed Supervisor (LPC, LMFT, LCSW)

Job Number:26-11803

Job Summary:The Crisis Hotline is the first contact and representation of Integral Care by phone to the public, clients, community, and providers. Texts and chats coming into the 988 National Suicide Crisis Lifeline are answered by Qualified Mental Health Professionals (QMHP's) 24/7, including holidays. The licensed supervisor's primary duties are to

• Provide direct clinical support to clinicians answering calls, chats, and texts
• Provide administrative and personnel support to clinicians
• Review chats and texts along with documentation of front line clinicians
• Review chats and texts along with documentation of front line clinicians
• Assist with training as needed
• Provide on-call clinical support to staff as needed
• Answer calls, chats, and texts as needed by providing crisis intervention services and risk assessments

The licensed supervisor works closely with a multitude of community partners, including but not limited to APD, TCSO, medical facilities, and schools.

Regular, predictable attendance is considered to be an essential requirement for this position. Other duties may be assigned. May require a flexible work schedule.

Integral Care employees are to strive to maintain a trauma sensitive workplace, to embrace trauma sensitive and informed practices, and to foster a supportive and welcoming environment of care.

Education:

• Graduation from an accredited college or university with a Master's degree in a human services field.

License:Required:

• LPC, LCSW, Licensed Psychologist, or LMFT.
• Current and valid driver's license and a clean driving record.

Experience:Preferred:

• Experience in crisis and customer service.

Hours:Full-Time.

Workhours:6:00AM- 4:00PM.

Salary:$81,912.81 - $104,430.64, depending on years of licensure, plus an additional 10% crisis stipend..

Why join us:Integral Care has proudly served Travis County residents for the past 50 years. As the largest provider of behavioral health services in Travis County, we are dedicated to improving the lives of adults and children living with mental illness, substance use disorder, and intellectual and developmental disabilities.

By joining our team, you will find rewarding work every day alongside people who have as much compassion as you. Join us, and together we can help improve the quality of life for the people we serve. Imagine your career at Integral Care!

Employee Benefits:

• Medical, Dental, and Vision insurance
• Generous vacation/holiday/sick leave
• Life and Short-term/Long-term Disability Insurance
• Employee Assistance Program (EAP)
• 403(b) retirement account
• Gold's Gym membership discount

All qualified applicants will receive consideration for employment without regard to race, creed, color, religion, national origin, sexual orientation, gender identity, disability, veteran status, sex or age.

For specific positions, additional compensation may be offered to candidates who are bilingual in English and another language deemed necessary for the role.

This position requires in-person, on-site presence at designated locations in Travis County, Texas, which may be scheduled or on short notice, to support agency operations. All work performed by this position must be performed in the State of Texas.