Remote Crisis Counselor I - 988 Lifeline

Paycom - ATS; Everett (WA); Remote; USD 2,480,000 - 3,582,000; Full time

Benefits offered by this job

Medical, Dental, Vision

Paid Time Off

403(b) Retirement Plan matching

Professional Development opportunities

Job summary

Volunteers of America is seeking a Crisis Counselor to provide remote crisis intervention, suicide prevention, and brief supportive counseling via the 988 Lifeline. You will conduct safety assessments, maintain HIPAA compliance, and document interactions using an EMR, while coordinating with supervisors for compliance and support.

Requirements include a bachelor’s degree in psychology or social work, English fluency, and at least one year in a healthcare contact center or mental health setting.

Qualifications

• Bachelor's degree in psychology, social work, or related field required.
• At least 1 year experience in healthcare contact center or mental health counseling preferred.
• Agency Affiliated Counselor Registration required within 30 days of employment.
• Fluency in English (oral and written).
• Typing test score of 35 WPM or higher.
• Proficiency in motivational interviewing techniques and active listening.

Responsibilities

• Provide crisis intervention and brief supportive counseling via Lifeline to individuals at risk for suicide.
• Conduct safety assessments and follow agency policies and Lifeline Best Practices.
• Document all client interactions accurately in the EMR and maintain HIPAA confidentiality.
• Refer callers to regional crisis resources and initiate appropriate interventions when needed.
• Collaborate with peers and supervisors on duty to ensure compliance and quality care.

Skills

Empathetic demeanor

Motivational interviewing

Active listening

Clear communication

Multitasking (talking & typing)

Documentation in EMR

English fluency

Education

Bachelor's degree in psychology or social work

Tools

Microsoft Teams

Electronic Medical Records (EMR)

Job description

Volunteers of America is seeking a Crisis Counselor to provide remote crisis intervention, suicide prevention, and brief supportive counseling via the 988 Lifeline. You will conduct safety assessments, maintain HIPAA compliance, and document interactions using an EMR, while coordinating with supervisors for compliance and support.

Requirements include a bachelor’s degree in psychology or social work, English fluency, and at least one year in a healthcare contact center or mental health setting.