Remote Crisis Counselor for LGBTQ+ Youth

The Trevor Project; Kailua (HI); Remote; USD 30,000 - 42,000; Full time

Benefits offered by this job

Health coverage

Gender-affirming care

Mental health resources

403(b) match

Paid time off

EAP

Remote work flexibility

Home office stipend

Internet reimbursement

Job summary

The Trevor Project seeks a Crisis Worker to provide LGBTQ+ youth crisis support across TrevorText, TrevorChat, TrevorLifeline, and 988 services. Remote in the continental US, Alaska, or Hawaii, you will handle crisis conversations, perform essential administrative tasks, and work independently to ensure continuous, high-quality support.

Starting at $26/hour, the role emphasizes empathy, rapid response, and adherence to protocols, with collaboration across Crisis Counselors and leadership for

Qualifications

• Bachelor’s degree in social work, counseling, psychology or related field
• 2+ years crisis care experience (preferred)
• Proficiency in spoken and written English with strong communication and active listening
• Ability to work in a quiet private home office with high-speed broadband internet
• Understanding of LGBTQ+ issues and youth needs

Responsibilities

• Provide suicide prevention and crisis intervention counseling to LGBTQ+ youth nationwide via text and chat, and/or phone calls
• Adhere to performance measures for handle time and utilization
• Follow protocols for time off and on-shift guidance
• Collaborate with Crisis Counselors (Volunteer and Staff)
• Build trust and provide a safe space for youth exploring sexuality and gender identity
• Review and respond to leadership feedback to improve quality
• Demonstrate ethical and equitable practices
• Learn and share knowledge to improve continuously
• Plan and solve problems with multitasking under tight timelines
• Communicate effectively with team and stakeholders
• Maintain attention to detail and accuracy
• Foster an environment of belonging
• Perform other duties as assigned

Skills

Crisis care experience

Active listening

English communication

Cultural competency

Resilience under pressure

Education

Bachelor’s degree in social work, counseling, psychology or related field

2+ years crisis care experience

Job description

The Trevor Project seeks a Crisis Worker to provide LGBTQ+ youth crisis support across TrevorText, TrevorChat, TrevorLifeline, and 988 services. Remote in the continental US, Alaska, or Hawaii, you will handle crisis conversations, perform essential administrative tasks, and work independently to ensure continuous, high-quality support.

Starting at $26/hour, the role emphasizes empathy, rapid response, and adherence to protocols, with collaboration across Crisis Counselors and leadership for