Remote LGBTQ+ Crisis Counselor (Text & Chat)

The Trevor Project; United States; Remote; USD 30,000 - 42,000; Full time

Benefits offered by this job

Health coverage

Mental health resources

403(b) retirement plan

Paid time off

EAP

Job summary

The Trevor Project is seeking Crisis Workers to provide compassionate, confidential crisis support to LGBTQ+ youth across TrevorChat, TrevorText, TrevorLifeline, and 988 services. This remote, full-time role supports youth nationwide with independent work while collaborating with a dedicated team to maintain high-quality crisis interventions.

Starting at $26/hour, the position offers strong benefits and a commitment to staff well-being, equity, and belonging in a unionized environment.

Qualifications

• Experience in crisis care, contact center or similar setting.
• Bicultural awareness and sensitivity to LGBTQ+ youth.
• Excellent written and verbal communication in English.
• Ability to work independently with strong self-care practices.

Responsibilities

• Provide suicide prevention and crisis intervention counseling via text, chat, and phone.
• Adhere to performance measures for handle time and utilization.
• Follow all protocols for time-off and shift guidance.
• Collaborate with Crisis Counselors (Volunteer and Staff) as a team.
• Create a safe space for youth to discuss sexuality and gender identity.
• Respond to leadership feedback and maintain quality standards.
• Demonstrate ethical, inclusive practices and continuous learning.
• Manage multiple conversations with attention to detail within timelines.

Skills

Crisis care experience

Active listening

English proficiency

Education

Bachelor’s degree in social work, counseling, psychology or related field OR 2+ years crisis care experience

Job description

The Trevor Project is seeking Crisis Workers to provide compassionate, confidential crisis support to LGBTQ+ youth across TrevorChat, TrevorText, TrevorLifeline, and 988 services. This remote, full-time role supports youth nationwide with independent work while collaborating with a dedicated team to maintain high-quality crisis interventions.

Starting at $26/hour, the position offers strong benefits and a commitment to staff well-being, equity, and belonging in a unionized environment.