Remote Crisis Counselor for LGBTQ+ Youth

The Trevor Project; Hawaii; Remote; USD 30,000 - 42,000; Full time

Benefits offered by this job

Health coverage

Mental health resources

403(b) retirement plan with 3% match

Paid time off and holidays

Employee Assistance Program (EAP)

Remote work flexibility (continental U

Home office stipend

Job summary

The Trevor Project is hiring Crisis Workers to support LGBTQ+ youth nationwide via TrevorText, TrevorChat, TrevorLifeline, 988 chat & text, or phone services. You will provide direct crisis counseling and perform essential administrative tasks to ensure continuous crisis support.

Candidates should work independently and join a dedicated team of crisis counselors. This is a remote, full-time role with a starting hourly salary and union support.

Qualifications

• Proficiency in spoken and written English with strong communication and active listening skills.
• Bachelor’s degree in social work, counseling, psychology or related areas of study; or 2+ years crisis care experience.
• Knowledge of LGBTQ+ issues and supportive approaches.
• Ability to maintain a quiet, private work environment with reliable internet.

Responsibilities

• Provide suicide prevention and crisis intervention counseling to LGBTQ+ young people nationwide via text and chat, and/or phone calls
• Adhere to performance measures defined by leadership for a Crisis Worker position
• Follow on-shift guidance and work with a team of Crisis Counselors (Volunteer and Staff)
• Build trust and provide a safe space for youth to explore sexuality and gender identity
• Demonstrate basic planning and problem-solving skills with ability to multitask under timelines
• Collaborate with others and maintain attention to detail in all work

Skills

English fluency

Strong communication

Active listening

LGBTQ+ issues knowledge

Education

Bachelor’s degree in social work, counseling, psychology or related field

2+ years crisis care experience

Job description

The Trevor Project is hiring Crisis Workers to support LGBTQ+ youth nationwide via TrevorText, TrevorChat, TrevorLifeline, 988 chat & text, or phone services. You will provide direct crisis counseling and perform essential administrative tasks to ensure continuous crisis support.

Candidates should work independently and join a dedicated team of crisis counselors. This is a remote, full-time role with a starting hourly salary and union support.