Credit Union Member Care Specialist (Virtual Center)

Rave Financial; Beaumont (TX); On-site; USD 19,000 - 28,000; Full time

Job summary

Rave Financial in Beaumont, TX seeks an On-Site Virtual Contact Center Representative to assist members with credit union products, respond to inquiries, and direct members to the right resources. You will work as a team with other departments to create a seamless member experience.

The role requires 1–3 years of related experience and a high school diploma or GED, plus strong listening and communication skills.

Qualifications

• 1–3 years of similar or related experience.
• Able to operate related computer software and business equipment.
• Knowledge of financial products and internal processes is a plus.

Responsibilities

• Assist members and potential members with credit union needs.
• Provide information, assistance, and education on products and services.
• Respond to inquiries and direct members to the appropriate person.
• Work as a team with other departments to ensure a seamless member experience.
• Process transactions accurately while following security procedures.

Skills

Listening skills

Communication skills

Professional appearance

Attention to detail

Teamwork

Conflict resolution

Report generation

Data interpretation

Security awareness

Interpersonal skills

Education

High school diploma or GED

Job description

Rave Financial in Beaumont, TX seeks an On-Site Virtual Contact Center Representative to assist members with credit union products, respond to inquiries, and direct members to the right resources. You will work as a team with other departments to create a seamless member experience.

The role requires 1–3 years of related experience and a high school diploma or GED, plus strong listening and communication skills.