Remote Credit Care Specialist, Luxury Customer Experience

Macy's; United States; On-site; USD 30,000 - 45,000; Full time

Benefits offered by this job

Competitive pay and benefits

401(k) match

Paid time off

Merchandise discounts

Employee Assistance Program

Job summary

Macy's is looking for a Credit Customer Care Specialist to provide an exceptional experience to customers through phone, chat, and email. This role requires addressing credit-related inquiries and ensuring positive outcomes for each customer interaction.

The ideal candidate will have customer service experience and strong communication skills, adapting to the needs of the customer while maintaining attention to detail and professionalism in a fast-paced environment.

We offer competitive pay, comprehensive health coverage, and opportunities for growth.

Qualifications

• Minimum of one year experience in customer service or related field, preferably in credit services.
• Willingness to work a flexible schedule, including evenings and weekends.
• Ability to manage multiple tasks in a fast-paced environment.

Responsibilities

• Deliver an exceptional customer experience through various communication channels.
• Conduct thorough investigations to resolve credit-related questions.
• Promote sales and loyalty programs to enhance customer experience.

Skills

Communication

Interpersonal Skills

Problem-Solving

Detail Orientation

Agility

Financial Skills

Collaboration

Job description

Macy's is looking for a Credit Customer Care Specialist to provide an exceptional experience to customers through phone, chat, and email. This role requires addressing credit-related inquiries and ensuring positive outcomes for each customer interaction.

The ideal candidate will have customer service experience and strong communication skills, adapting to the needs of the customer while maintaining attention to detail and professionalism in a fast-paced environment.

We offer competitive pay, comprehensive health coverage, and opportunities for growth.