Remote Course Registration & Learner Support Specialist

HRS Talent Solutions; Colorado Springs (CO); Remote; USD 33,000 - 47,000; Full time

Benefits offered by this job

Remote work

Job summary

HRS Talent Solutions seeks a Course Registration and Customer Service Assistant for a fully remote, full-time role. You will assist learners with online enrollment steps and route questions to the right team, while maintaining accurate records.

Responsibilities include verifying course status, explaining enrollment steps, and keeping registration correspondence organized. Prior customer service experience and attention to dates are important in this role.

Qualifications

• Experience in customer service and office administration.
• Ability to explain enrollment steps clearly to learners.
• Strong attention to dates and time zones.
• Patience when guiding first-time online learners.

Responsibilities

• Check the online enrollment stage and explain published steps.
• Route eligibility or payment questions to the correct team.
• Maintain accurate office administration records for inquiries.
• Explain joining information and help learners follow the process.
• Keep registration correspondence organized and up to date.
• Provide support when a learner needs prerequisites or exceptions.

Skills

Customer service

Office administration

Attention to detail

Patience with learners

Communication skills

Tools

Online enrollment system

Job description

HRS Talent Solutions seeks a Course Registration and Customer Service Assistant for a fully remote, full-time role. You will assist learners with online enrollment steps and route questions to the right team, while maintaining accurate records.

Responsibilities include verifying course status, explaining enrollment steps, and keeping registration correspondence organized. Prior customer service experience and attention to dates are important in this role.