Course Registration and Customer Service Assistant

HRS Talent Solutions; Colorado Springs (CO); Remote; USD 33,000 - 47,000; Full time

Benefits offered by this job

Remote work

Job summary

HRS Talent Solutions seeks a Course Registration and Customer Service Assistant for a fully remote, full-time role. You will assist learners with online enrollment steps and route questions to the right team, while maintaining accurate records.

Responsibilities include verifying course status, explaining enrollment steps, and keeping registration correspondence organized. Prior customer service experience and attention to dates are important in this role.

Qualifications

• Experience in customer service and office administration.
• Ability to explain enrollment steps clearly to learners.
• Strong attention to dates and time zones.
• Patience when guiding first-time online learners.

Responsibilities

• Check the online enrollment stage and explain published steps.
• Route eligibility or payment questions to the correct team.
• Maintain accurate office administration records for inquiries.
• Explain joining information and help learners follow the process.
• Keep registration correspondence organized and up to date.
• Provide support when a learner needs prerequisites or exceptions.

Skills

Customer service

Office administration

Attention to detail

Patience with learners

Communication skills

Tools

Online enrollment system

Job description

Course Registration and Customer Service Assistant

Full-time remote | $29 per hour. A quiet home office or equivalent setting supports learner records. The employer will confirm hours and tools.

A learner finds a course but cannot tell whether their registration is complete. The Course Registration Support Representative checks the online enrollment stage, explains the published steps, and routes eligibility or payment questions to the correct team. This full-time remote customer service job includes office administration records that keep each inquiry connected to its course. You will not admit someone to a restricted program or promise a seat before confirmation.

A place in a course has a status

Adding a course to a cart, submitting a form, and receiving an accepted registration can be different steps. Read the current course entry and the person's permitted account view. If capacity is limited, explain the confirmed status without suggesting a pending request is a guaranteed spot. A learner who used the wrong email address may need an identity check before any change is made.

The role can include routine questions about dates, joining instructions, and what documents are needed. Use the current online guide. If a course has prerequisites or a fee exception, refer the question to the program owner. Keep a concise case history showing what was checked, what was explained, and what still needs review.

The work includes

• Reading assigned course registration questions.
• Checking the course and the learner's online stage.
• Explaining published form and confirmation steps.
• Noting a failed payment or upload for specialists.
• Routing prerequisite and exception questions.
• Sharing confirmed joining information when available.
• Keeping registration correspondence organized.

Office administration and customer service skills can be learned here; prior experience is a plus. Patience with first-time online learners and accuracy with dates are important.

A learner changes course choices

A person may submit a registration for one session and then ask to switch to another date. Check the status of the first registration and the availability of the alternative under the program's rules. A request to switch is not confirmation that either record has changed. Route a fee or eligibility difference to the appropriate owner. If a new booking is approved, make sure the learner receives the correct online joining details.

A course may also have an enrollment cutoff. Use the published time zone and the system receipt time, not a guess from when an email was written. If the learner reports a technical failure near the deadline, capture the relevant error and send it to the course team. Do not promise an exception.

A helpful registration record

• The course and session the learner selected.
• Whether the form was saved or submitted.
• The current capacity or confirmation state.
• A requested change and its authorized owner.
• An error or missing file that needs attention.
• The confirmed details sent to the learner.

Training covers the program's schedule and approved messages. The role is about helping someone follow the process accurately, even when a specialist must make the final enrollment decision.

A learner may need to know whether a course is self-paced or tied to a live session. Check the current catalog entry before explaining the schedule. If the description and registration page disagree, flag that for the program owner and avoid guessing which is correct. Keep the inquiry attached to the specific course version so a later team member can follow up accurately.

Checks for this role

• Confirm the exact course and session.
• Check a submitted form against its current stage.
• Keep a proposed switch separate from a booking.
• Refer prerequisite decisions to the program owner.
• Verify dates and time zones before sharing them.
• Record the unanswered question for follow-up.