Learner Success Advocate — Remote Support

Fullstack Academy; United States; Remote; USD 45,000 - 50,000; Full time

Benefits offered by this job

401 K

Medical

Dental and Vision

Job summary

Simplilearn is seeking a Customer Support Associate for its U.S. team to proactively reach enrolled learners by phone and email, guiding them through their learning journey and ensuring engagement.

This role is not technical support, but focuses on learner success and satisfaction. The position requires 1–2 years in customer support or learner engagement, strong communication skills, and the ability to work remotely in the EST timezone.

Qualifications

• 1-2 years of experience in customer support or learner engagement roles.
• Strong spoken and written communication skills.
• Self-motivated with a learner-first mindset.

Responsibilities

• Make regular outbound calls to learners to welcome them and remind them of classes or milestones.
• Guide learners through their learning journey and address concerns to boost engagement and completion.
• Log all learner interactions in the CRM and collaborate with internal teams to address needs.
• Share learner feedback to help improve the learner experience.

Skills

Customer support

Phone communication

Written communication

Time management

Attention to detail

Tools

Salesforce

HubSpot

Job description

Simplilearn is seeking a Customer Support Associate for its U.S. team to proactively reach enrolled learners by phone and email, guiding them through their learning journey and ensuring engagement.

This role is not technical support, but focuses on learner success and satisfaction. The position requires 1–2 years in customer support or learner engagement, strong communication skills, and the ability to work remotely in the EST timezone.