Remote Course Registration Support Specialist

Hrstalentsolutions; Colorado Springs (CO); Remote; USD 33,000 - 47,000; Full time

Job summary

Hrstalentsolutions is seeking a Course Registration Support Representative for a full-time remote position in the United States. The role handles enrollment steps, explains procedures, and routes eligibility or payment questions to the correct team.

You will manage office administration records and assist learners with registration processes. Responsibilities include reading course registration questions, verifying online stages, clarifying steps, noting payment issues, routing questions, and

Qualifications

• Office administration and customer service skills can be learned here; prior experience is a plus.
• Patience with first-time online learners and accuracy with dates are important.
• Explain steps clearly and route questions to the correct teams.

Responsibilities

• Reading assigned course registration questions.
• Checking the course and the learner's online stage.
• Explaining published form and confirmation steps.
• Noting a failed payment or upload for specialists.
• Routing prerequisite and exception questions.
• Sharing confirmed joining information when available.
• Keeping registration correspondence organized.
• Check status of first registration and availability when changing dates.
• Route fee or eligibility differences to the appropriate owner.
• If a new booking is approved, ensure the learner receives correct joining details.
• The course and session the learner selected; whether the form was saved or submitted; the current capacity or confirmation state; a requested change and its authorized owner; an error or missing file that needs attention; the confirmed details sent to the learner.

Skills

Customer service

Attention to detail

Communication

Remote work setup

Job description

Hrstalentsolutions is seeking a Course Registration Support Representative for a full-time remote position in the United States. The role handles enrollment steps, explains procedures, and routes eligibility or payment questions to the correct team.

You will manage office administration records and assist learners with registration processes. Responsibilities include reading course registration questions, verifying online stages, clarifying steps, noting payment issues, routing questions, and