Customer Service and Administrative Assistant

Wow Remote Teams; USA; Remote; USD 42.000 - 54.000; Vollzeit

Benefits dieser Stelle

Laptop provided

Remote work

Zusammenfassung

Wow Remote Teams is seeking a Customer Service and Administrative Assistant to support learners and clients of our online healthcare education platform. You will onboard learners, coordinate Zoom sessions, handle email inquiries, and assist with certificates and invoicing.

This full-time, 100% remote role requires strong English, calendar management, and experience with Google Workspace, TalentLMS, and ActiveCampaign.

Qualifikationen

• 1–3 years in customer service or administrative support.
• Strong written and spoken English.
• Experience coordinating schedules and handling email inquiries.

Aufgaben

• Onboard new learners and enroll them in programs
• Run the technical side of live Zoom discussions, including breakouts and support for faculty
• Handle learner communication by email, including login issues
• Track attendance and issue certificates on completion
• Schedule leadership meetings and assist with invoices

Kenntnisse

Customer service

Zoom support

Google Workspace

TalentLMS

ActiveCampaign

Calendar management

Invoice processing

Professional communication

Tools

TalentLMS

ActiveCampaign

Jobbeschreibung

Customer Service and Administrative Assistant

Our client is looking for a CSR + Admin assistant - tech to join an online healthcare education organization that serves working professionals around the world. Its training programs reach health care professionals across more than 40 countries.

Responsibilities

• Onboard new learners and enroll them in programs
  
• Run the technical side of live Zoom discussions, including breakouts and support for faculty (no teaching)
  
• Handle learner communication, mostly by email, including technical support such as login issues
  
• Track attendance and make sure each learner receives their official certificate on completion
  
• Schedule meetings for leadership
  
• Send some invoices to clients online
  

Full-time, 100% remote.

Requirements

• Customer service experience (CSR) handling learner and client inquiries by email and other channels
  
• Hands-on support for live Zoom training sessions, including breakout rooms
  
• Practical use of Google Workspace, TalentLMS and ActiveCampaign
  
• High level of English proficiency, spoken and written
  
• Experience managing a calendar and scheduling meetings for another person
  
• Experience sending and tracking online invoices
  
• 1–3 years of experience in customer service or administrative support
  

Qualifications

• Able to resolve basic login and access issues, and escalate those that can't be solved on the spot
  
• Careful, accurate record-keeping for attendance and certificates
  
• Available for regular hours in US Central or Eastern time, plus one or two evenings a week for a two-hour live discussion, with flexibility in how hours are organized
  
• Reliable internet connection and a quiet workspace for live sessions
  
• Proactive: takes initiative rather than waiting for step-by-step direction
  
• A strong problem solver: looks for a way through whatever comes up
  
• Warm, friendly and professional with learners and clients
  
• Flexible schedule, with hours organized around live sessions
  
• Laptop provided if needed
  
• Opportunity to work with a global community of health care professionals