Remote Contents Claims Coordinator

DealerSocket (India); Missouri; Hybrid; USD 42,000 - 60,000; Full time

Job summary

Enservio is seeking a Contents Claims Coordinator – Virtual to manage triage and ownership of files from triage to valuation, collaborating across valuation and inventory services. You will ensure claims are set up for success and provide professional customer service via Live Chat and Hotline.

The role requires strong communication, multitasking, and problem-solving skills, with a focus on timely processing and SLAs. Remote work with flexibility to support varied shifts is expected.

Qualifications

• Thrive in fast-paced, results-driven environment with a focus on continuous improvement in quality and process.
• Strong multitasking skills with the ability to collaborate effectively across teams throughout the day.
• Self-motivated and capable of maintaining high productivity in a remote work setting.
• Excellent written and verbal communication skills.
• Strong analytical, listening, and problem-solving abilities.
• Proven time management skills with the ability to meet tight deadlines.
• Experience resolving claims efficiently within defined service-level agreements.
• Ability to prioritize tasks and manage workload independently with strong attention to detail.
• Comfortable making sound decisions with minimal supervision.
• Proficient in Microsoft Office Suite, especially Excel; ability to quickly learn new applications and tools.
• 1-3 years of customer service experience.
• Prior experience or knowledge in property and casualty claims is preferred but not required.
• Must have flexibility to work varied shifts, including late hours, based on business needs.
• Associate or bachelor's degree preferred; equivalent experience will be considered.

Responsibilities

• Triage and Handling of complex assignments to ensure claims are set up for success.
• Ownership of files from Triage to Valuation services; right-sizing effort and collaboration as needed.
• Manages all tasks and actions necessary to move claims to Contents Valuation.
• Responds appropriately and professionally to customers both internally and externally.
• Collaborate with all business units and queues within Enservio; across both Valuation and Inventory Services.
• Effectively understand all requirements for specific claim handling and offer solutions to right-size the assignment.
• Adheres to all applicable service levels.
• Work closely with Adjuster Owners on accounts.
• Assists with special projects assigned by management.
• Provide customer service via Live Chat & Hotline.

Skills

Multitasking

Communication skills

Time management

Attention to detail

Remote work

Customer service

Problem-solving

Analytical skills

Education

Associate degree

Bachelor's degree

Tools

Microsoft Office

Excel

Job description

Enservio is seeking a Contents Claims Coordinator – Virtual to manage triage and ownership of files from triage to valuation, collaborating across valuation and inventory services. You will ensure claims are set up for success and provide professional customer service via Live Chat and Hotline.

The role requires strong communication, multitasking, and problem-solving skills, with a focus on timely processing and SLAs. Remote work with flexibility to support varied shifts is expected.