Remote Claims Dispatch Coordinator

Sedgwick Claims Management Services Inc.; United States; Remote; USD 25,000 - 32,000; Full time

Job summary

Sedgwick Claims Management Services Inc. is seeking a Remote Operations Dispatch Coordinator to efficiently route and assign claims, tasks, and housing-related requests within the claims system.

You will coordinate with carriers, adjusters, and internal partners, monitor workload, and ensure timely progression while maintaining professional communication and accuracy.

The role requires proactive problem solving and ability to manage multiple priorities in a fast-paced environment.

Qualifications

• High school diploma or GED required.
• Two years of clerical/administrative/dispatch or property claims experience or equivalent.
• Experience in fast-paced environments with task routing or workflow coordination is preferred.

Responsibilities

• Set up and assigns new claims, tasks and requests in the claims management system.
• Enter and review claims data for accuracy and completeness.
• Review notes and documentation to determine assignment, urgency and next steps.
• Make outbound calls to carriers, adjusters or internal partners for information and approvals.
• Distribute claims to appropriate queues based on workload and priority.
• Support hotel and housing coordinators with accurate information during setup and assignment.

Skills

Spanish (optional)

Oral & written communication

Microsoft Office

analytical skills

Organizational skills

Teamwork

calm under pressure

Education

High school diploma or GED

Tools

Microsoft Office

Job description

Sedgwick Claims Management Services Inc. is seeking a Remote Operations Dispatch Coordinator to efficiently route and assign claims, tasks, and housing-related requests within the claims system.

You will coordinate with carriers, adjusters, and internal partners, monitor workload, and ensure timely progression while maintaining professional communication and accuracy.

The role requires proactive problem solving and ability to manage multiple priorities in a fast-paced environment.