Remote Contents Claims Coordinator

Solera Holdings, LLC.; Texas; Remote; USD 40,000 - 50,000; Full time

Benefits offered by this job

Remote/Virtual work

Job summary

Solera Holdings, LLC seeks a Contents Claims Coordinator for a remote/virtual role supporting contents claims processing. You will triage, advance files from triage to valuation, and coordinate with valuation and inventory teams to ensure accurate, timely settlements.

The position emphasizes strong communication, multitasking, and problem-solving within a fast-paced claims environment, with flexible shifts and a focus on customer service excellence.

Qualifications

• Demonstrated ability to thrive in a fast-paced, results-driven environment.
• Strong multitasking skills with the ability to collaborate across teams.
• Self-motivated and able to maintain productivity in a remote setting.
• Excellent written and verbal communication skills.
• Strong analytical, listening, and problem-solving abilities.
• Proven time management skills with the ability to meet tight deadlines.
• Experience resolving claims within defined service levels.
• Ability to prioritize tasks and manage workload independently with attention to detail.
• Comfortable making sound decisions with minimal supervision.
• Proficient in Microsoft Office Suite, especially Excel; ability to learn new tools.
• 1-3 years of customer service experience.
• Prior experience or knowledge in property and casualty claims is preferred but not required.
• Must have flexibility to work varied shifts, including late hours.
• Associate or bachelor's degree preferred; equivalent experience will be considered.

Responsibilities

• Triage and Handling of complex assignments to ensure claims are set up for success.
• Ownership of files from Triage to Valuation services; right-sizing effort and collaboration as needed.
• Manages all tasks and actions necessary to move claims to Contents Valuation.
• Responds appropriately and professionally to customers both internally and externally.
• Collaborate with all business units and queues within Enservio; across both Valuation and Inventory Services.
• Effectively understand all requirements for specific claim handling and offer solutions to right-size the assignment.
• Adheres to all applicable service levels.
• Work closely with Adjuster Owners on accounts.
• Assists with special projects assigned by management.
• Provide customer service via Live Chat & Hotline.

Job description

Solera Holdings, LLC seeks a Contents Claims Coordinator for a remote/virtual role supporting contents claims processing. You will triage, advance files from triage to valuation, and coordinate with valuation and inventory teams to ensure accurate, timely settlements.

The position emphasizes strong communication, multitasking, and problem-solving within a fast-paced claims environment, with flexible shifts and a focus on customer service excellence.