Contents Claim Coordinator

1005 Solera Holdings LLC; Missouri; Hybrid; USD 42,000 - 64,000; Full time

Job summary

Solera is seeking a Contents Claims Coordinator – Virtual to support adjusters and claims pros in quantifying contents inside policies. The role emphasizes triage, ownership from triage to valuation, and collaboration across valuation and inventory services to right-size assignments.

Strong written and verbal communication, multitasking, and time management are essential as you handle live chat and hotline support with a focus on accuracy, SLAs, and customer satisfaction from a remote location

Qualifications

• Demonstrated ability to thrive in a fast-paced, results-driven environment.
• Strong multitasking skills and collaboration across teams.
• Remote-work capable with high productivity and self-motivation.
• Excellent written and verbal communication skills.
• Strong analytical, listening, and problem-solving abilities.
• Ability to meet tight deadlines and manage workload independently.

Responsibilities

• Triage and handle complex assignments to set up claims for success.
• Own files from Triage to Valuation services and adjust workload as needed.
• Move claims to Contents Valuation and respond professionally to customers.
• Collaborate across Valuation and Inventory Services teams.
• Understand requirements and offer solutions to right-size assignments.
• Adhere to service-level agreements and timelines.
• Work closely with Adjuster Owners on accounts.
• Assist with special projects and live/chat support as needed.

Skills

Customer service

Communication

Multitasking

Time management

Excel

Microsoft Office

Education

Bachelor's degree

Associates degree

Tools

Excel

Microsoft Office

Job description

Contents Claims Coordinator – Virtual

Who We Are Enservio provides services that help adjusters and claims professionals solve one of the biggest issues in property insurance – quantifying and valuing what’s inside a policyholder’s home. Minimizing back and forth with our customer by providing them the most accurate settlement reports to aid in their Content Claim process.

Job Responsibilities

• Triage and Handling of complex assignments to ensure claims are set up for success.
• Ownership of files from Triage to Valuation services; right-sizing effort and collaboration as needed.
• Manages all tasks and actions necessary to move claims to Contents Valuation.
• Responds appropriately and professionally to customers both internally and externally.
• Collaborate with all business units and queues within Enservio; across both Valuation and Inventory Services.
• Effectively understand all requirements for specific claim handling and offer solutions to right-size the assignment.
• Adheres to all applicable service levels.
• Work closely with Adjuster Owners on accounts.
• Assists with special projects assigned by management.
• Provide customer service via Live Chat & Hotline.

Qualifications

• Demonstrated ability to thrive in a fast-paced, results-driven environment with a focus on continuous improvement in quality and process.
• Strong multitasking skills with the ability to collaborate effectively across teams throughout the day.
• Self-motivated and capable of maintaining high productivity in a remote work setting.
• Excellent written and verbal communication skills.
• Strong analytical, listening, and problem-solving abilities.
• Proven time management skills with the ability to meet tight deadlines.
• Experience resolving claims efficiently within defined service-level agreements.
• Ability to prioritize tasks and manage workload independently with strong attention to detail.
• Comfortable making sound decisions with minimal supervision.
• Proficient in Microsoft Office Suite, especially Excel; ability to quickly learn new applications and tools.
• 1-3 years of customer service experience.
• Prior experience or knowledge in property and casualty claims is preferred but not required.
• Must have flexibility to work varied shifts, including late hours, based on business needs.
• Associate or bachelor's degree preferred; equivalent experience will be considered.

It is impossible to list every requirement for, or responsibility of, any position. Similarly, we cannot identify all the skills

EQUAL OPPORTUNITY EMPLOYER

The Solera group is an equal opportunity employer and complies with all applicable federal, state, and local fair employment practices laws.

Solera is the global leader in vehicle lifecycle management software-as-a-service, data, and services. Through four lines of business - vehicle claims, vehicle repairs, vehicle solutions and fleet solutions - Solera is home to many leading brands in the vehicle lifecycle ecosystem, including Identifix, Audatex, DealerSocket, Omnitracs, LoJack, Spireon, eDriving/Mentor, Explore, CAP HPI, Autodata, and others.

Solera empowers its customers to succeed in the digital age by providing them with a "one-stop shop" solution that streamlines operations, offers data-driven analytics, and enhances customer engagement, which Solera believes helps customers drive sales, promote customer retention, and improve profit margins.

Solera serves over 300,000 global customers and partners in 100+ countries.

For more information, visit www.solera.com.