Remote Contact Center | Customer Experience Specialist

Usbank; Wilmington (DE); Remote; USD 40,000 - 47,000; Full time

Benefits offered by this job

Healthcare (medical, dental, vision)

401(k) plan

Paid vacation and holidays

Disability and parental leave

Job summary

U.S. Bank offers a remote customer service role focused on assisting customers via phone and email, resolving inquiries and complex issues while presenting options to meet financial needs. You will engage with multiple systems to provide accurate information and support.

Shifts include various times with a 10% differential for late shifts; bilingual Spanish is a plus with a 10% language premium after assessment. This role begins with November 30th and supports a nationwide remote workforce.

Qualifications

• High school diploma or equivalent.
• 9+ months of contact center training/experience; 18+ months in customer service or related work; completed specialized skill training.

Responsibilities

• Provide high level customer service by responding to telephone or email inquiries, requests, and problems.
• Research and resolve problems and errors including fraud support and internet operations.
• Act as liaison between customers and various U.S. Bank departments to resolve complex issues.

Skills

Problem-solving

Multi-system navigation

Time management

Customer interaction

Communication

MS Office

Education

High school diploma or equivalent

Tools

Microsoft Office

Job description

U.S. Bank offers a remote customer service role focused on assisting customers via phone and email, resolving inquiries and complex issues while presenting options to meet financial needs. You will engage with multiple systems to provide accurate information and support.

Shifts include various times with a 10% differential for late shifts; bilingual Spanish is a plus with a 10% language premium after assessment. This role begins with November 30th and supports a nationwide remote workforce.