Remote Customer Experience Specialist - Bilingual Spanish

U.S. Bank; Town of Texas (WI); Hybrid; USD 28,000 - 31,000; Full time

Benefits offered by this job

Healthcare (medical, dental, vision)

Life insurance

Disability insurance

Paid vacation

Paid holidays

401(k) plan

Adoption assistance

Sick leave

Job summary

U.S. Bank is seeking a remote Contact Center Agent who will respond to customer inquiries by phone or email, resolving issues and guiding customers to banking solutions.

You will learn products, services, rates, terms and policies, acting as a liaison to resolve complex customer or technology questions. The role offers 10% bilingual Spanish premium after assessment and training, with shifts including early afternoon to late evening.

Qualifications

• Typically has nine months of contact center training/experience.
• 18 months of prior customer service or related experience and specialized skill training.

Responsibilities

• Respond to telephone or email inquiries and problems with a high level of customer service.
• Research and resolve problems including fraud support and internet operations.
• Obtain thorough knowledge of products, services, rates, terms, fees and applicable regulations.

Skills

Customer service

Communication

Problem solving

Multitasking

Microsoft Office

Education

High school diploma or equivalent

Tools

Multiple computer systems

Job description

U.S. Bank is seeking a remote Contact Center Agent who will respond to customer inquiries by phone or email, resolving issues and guiding customers to banking solutions.

You will learn products, services, rates, terms and policies, acting as a liaison to resolve complex customer or technology questions. The role offers 10% bilingual Spanish premium after assessment and training, with shifts including early afternoon to late evening.