Remote Contact Center Customer Experience Specialist

Usbank; Omaha (NE); Remote; USD 42,000 - 47,000; Full time

Benefits offered by this job

Healthcare (medical, dental, vision)

Life insurance

Disability insurance

Pregnancy/ parental leave

401(k)

Paid vacation

Paid holidays

Adoption assistance

Job summary

U.S. Bank is hiring for multiple remote Customer Service/Banker roles with November 30th start dates. Positions include part-time? No, full-time? The ad describes various shifts and a language premium for Spanish.

Responsibilities include handling inquiries via phone and email, resolving complex issues, and promoting banking solutions. Benefits include healthcare, life insurance, disability, 401(k), paid leave and holidays. Remote home-based role with hubs in major US cities.

Qualifications

• High school diploma or equivalent.
• Typically has a minimum of nine months of Contact Center customer service training/experience, 18 months of prior customer service or related experience, and has successfully completed specialized skill training
• Effective problem-solving and negotiation skills.
• Ability to navigate multiple computer systems, applications, and utilize search tools to find information.
• Proven time management skills and ability to multitask.
• Experience interacting positively with unsatisfied customers.
• Good communication skills including speaking clearly, articulately and accurately while using a pleasant tone and common conversational courtesies.
• Proficient computer navigation skills using a variety of software packages including Microsoft Office applications.

Responsibilities

• Provide a high level of customer service by responding to telephone or email inquiries, requests, and problems.
• Research and resolve problems and errors including those related to fraud support and internet operations.
• Act as a liaison between customers and various U.S. Bank departments to resolve more complex customer or technology issues.
• Process and respond to customer inquiries utilizing multiple systems to provide information on accounts while maintaining professionalism and accuracy.
• Present options to customers about ways to make banking easy and convenient, ensuring customer needs come first.

Job description

U.S. Bank is hiring for multiple remote Customer Service/Banker roles with November 30th start dates. Positions include part-time? No, full-time? The ad describes various shifts and a language premium for Spanish.

Responsibilities include handling inquiries via phone and email, resolving complex issues, and promoting banking solutions. Benefits include healthcare, life insurance, disability, 401(k), paid leave and holidays. Remote home-based role with hubs in major US cities.