Remote Contact Center Customer Experience Specialist

Us Bank; United States; Remote; USD 28,000 - 30,000; Full time

Benefits offered by this job

Healthcare (medical, dental, vision)

401(k) and employer-funded retirement

Paid vacation

Up to 11 paid holidays

Adoption assistance

Sick and Safe Leave

Job summary

U.S. Bank is hiring for a customer service role that handles phone and email inquiries, resolving problems, and facilitating communication across departments. The position emphasizes professionalism, accuracy, and a customer-first mindset as part of daily interactions.

The role supports remote work from U.S. locations with specific hub preferences and a focus on providing timely, effective banking assistance to clients and colleagues.

Qualifications

• High school diploma or equivalent required.
• 9 months of contact center customer service training/experience and 18 months of related experience.
• Completion of specialized skill training.

Responsibilities

• Provide high level of customer service by responding to inquiries via phone or email.
• Resolve problems related to fraud support and internet operations.
• Act as liaison between customers and U.S. Bank departments to resolve complex issues.

Skills

Customer service

Phone support

Time management

Communication skills

Education

High school diploma or equivalent

Tools

Microsoft Office

Job description

U.S. Bank is hiring for a customer service role that handles phone and email inquiries, resolving problems, and facilitating communication across departments. The position emphasizes professionalism, accuracy, and a customer-first mindset as part of daily interactions.

The role supports remote work from U.S. locations with specific hub preferences and a focus on providing timely, effective banking assistance to clients and colleagues.