Remote Contact Center: Customer Experience Specialist

U.S. Bank; Atlanta (GA); Remote; USD 28,000 - 30,000; Full time

Benefits offered by this job

Healthcare

401(k)

Paid vacation

Paid holidays

Job summary

U.S. Bank is hiring for a remote customer service role. You will respond to telephone or email inquiries, resolve problems, and refer complex issues to the appropriate departments. You’ll learn products, services, rates, terms, and procedures to help customers meet their financial needs.

The position offers a remote home-based setup with shift options and a potential Spanish language premium after assessment. Start date is November 30, 2026, with various evening shifts available.

Qualifications

• High school diploma or equivalent is required.
• Typically has nine months of contact center training/experience and 18 months of related experience.
• Completed specialized skill training is preferred.

Responsibilities

• Respond to telephone or email inquiries, researching and resolving problems.
• Acquire thorough knowledge of products, services, rates, terms, and procedures.
• Act as a liaison between customers and U.S. Bank departments to resolve complex issues.

Skills

Problem solving

Negotiation

Multitasking

Communication skills

Customer-oriented

MS Office proficiency

Education

High school diploma or equivalent

Tools

Microsoft Office

Job description

U.S. Bank is hiring for a remote customer service role. You will respond to telephone or email inquiries, resolve problems, and refer complex issues to the appropriate departments. You’ll learn products, services, rates, terms, and procedures to help customers meet their financial needs.

The position offers a remote home-based setup with shift options and a potential Spanish language premium after assessment. Start date is November 30, 2026, with various evening shifts available.