Remote Consumer Complaints & Compliance Specialist

CAPPS LLC; Florida; Remote; USD 52,000 - 78,000; Full time

Job summary

CAPPS LLC in Florida seeks a Compliance Analyst to manage consumer disputes and complaints, ensuring timely, accurate responses and adherence to regulatory requirements. The role partners with operations, client services, and compliance teams to strengthen the firm's consumer protection program.

You will analyze complaint data for trends, support monitoring and audits, and contribute to process improvements. A high school diploma is required; a degree is preferred.

Qualifications

• Must analyze complaint details, identify issues and root causes.
• Strong communication skills for drafting responses to stakeholders.
• Organizational skills to manage multiple files and deadlines.
• Ability to propose corrective actions and improvements.

Responsibilities

• Review, investigate, and resolve consumer complaints and disputes in compliance with applicable laws.
• Ensure timely and accurate responses to complaints from various channels.
• Analyze data to identify trends, root causes, and potential issues.
• Support monitoring and testing related to complaint handling.
• Assist in internal and external compliance reports and audits.
• Collaborate with business units and employees across the Firm.
• Contribute to procedures and training to improve resolution processes.
• Stay informed of regulatory changes and best practices affecting complaint management.

Skills

Strong analytical skills

Excellent written and verbal коммуника

Detail oriented

Problem solving mindset

Ability to manage shifting priorities

Microsoft Suite proficiency

Education

High school diploma or equivalent

Tools

Microsoft Excel

Job description

CAPPS LLC in Florida seeks a Compliance Analyst to manage consumer disputes and complaints, ensuring timely, accurate responses and adherence to regulatory requirements. The role partners with operations, client services, and compliance teams to strengthen the firm's consumer protection program.

You will analyze complaint data for trends, support monitoring and audits, and contribute to process improvements. A high school diploma is required; a degree is preferred.