Remote Consumer Complaints Compliance Analyst

CAPPS LLC; Wisconsin; À distance; USD 60 000 - 75 000; Plein temps

Résumé du poste

CAPPS LLC seeks a Compliance Analyst for Consumer disputes and complaints to manage and remediate disputes in line with regulatory requirements and client needs. You will investigate complaints, ensure timely responses, and identify trends to strengthen consumer protections across the organization.

This role requires collaboration with operations, client services, and compliance teams to support root-cause analyses, reporting, and training initiatives that improve complaint handling and

Qualifications

• Strong analytical skills to assess complaint details, identify issues, and determine root causes.
• Excellent written and verbal communication skills for drafting responses and communicating with stakeholders.
• Detailed oriented with organizational skills to manage multiple files, meet deadlines, and prioritize tasks.

Responsabilités

• Review, investigate, and resolve consumer complaints and disputes in compliance with application laws and regulations.
• Ensure timely and accurate responses to complaints received through various channels.
• Analyze complaint data to identify trends, root causes, and potential compliance issues.
• Support compliance monitoring and testing related to complaint handling.
• Assist in internal and external compliance reports and audits.
• Collaborate with business units and employees throughout the Firm.
• Contribute to the development of procedures and training to improve complaint resolution processes.
• Stay informed of regulatory changes and industry’s best practices affecting consumer complaint management.

Connaissances

Analytical skills

Written communication

Verbal communication

Detail-oriented

Problem solving

Time management

Formation

High school diploma

Outils

Excel

Description du poste

CAPPS LLC seeks a Compliance Analyst for Consumer disputes and complaints to manage and remediate disputes in line with regulatory requirements and client needs. You will investigate complaints, ensure timely responses, and identify trends to strengthen consumer protections across the organization.

This role requires collaboration with operations, client services, and compliance teams to support root-cause analyses, reporting, and training initiatives that improve complaint handling and