Consumer Disputes & Complaints Compliance Analyst

CAPPS LLC; Central City (CO); On-site; USD 60,000 - 85,000; Full time

Job summary

CAPPS LLC is seeking a Compliance Analyst to manage consumer disputes and complaints in line with regulatory requirements and internal policies. The role involves reviewing investigations, ensuring timely responses, and identifying trends to mitigate compliance risks.

The analyst will work with operational, client services, and compliance teams to support root cause analysis and reporting, contributing to a robust consumer protection framework.

Qualifications

• High school diploma (or equivalent) required; degree preferred.
• Strong analytical skills and ability to identify root causes.
• Excellent written and verbal communication.
• Proficient in Microsoft Excel.
• Ability to manage multiple files and meet deadlines.

Responsibilities

• Review, investigate, and resolve consumer complaints and disputes in compliance with applicable laws and regulations.
• Ensure timely and accurate responses to complaints received through various channels.
• Analyze complaint data to identify trends, root causes, and potential compliance issues.
• Support compliance monitoring and testing related to complaint handling.
• Assist in internal and external compliance reports and audits.
• Collaborate with business units and employees throughout the Firm.
• Contribute to development of procedures and training to improve complaint resolution processes.
• Stay informed of regulatory changes and industry best practices affecting consumer complaint management.

Skills

Analytical skills

Communication

Attention to detail

Problem solving

Time management

Excel

Education

High school diploma

Tools

Microsoft Excel

Job description

CAPPS LLC is seeking a Compliance Analyst to manage consumer disputes and complaints in line with regulatory requirements and internal policies. The role involves reviewing investigations, ensuring timely responses, and identifying trends to mitigate compliance risks.

The analyst will work with operational, client services, and compliance teams to support root cause analysis and reporting, contributing to a robust consumer protection framework.