Regulatory Compliance Analyst — Consumer Disputes

CAPPS LLC; Lorida (FL); Sur place; USD 40 000 - 60 000; Plein temps

Résumé du poste

CAPPS LLC in the United States (Florida) is seeking a detail-oriented Compliance Analyst to manage consumer disputes and complaints. You will investigate, document, and remediate issues in line with regulatory requirements and client expectations, collaborating with operations, client services, and compliance teams.

The role emphasizes data analysis, trend identification, and reporting to support a strong consumer protection framework and continuous improvement across complaint handling

Qualifications

• Requires a high school diploma or equivalent; degree preferred but not required.
• Strong analytical skills to review complaints and identify root causes.
• Excellent written and verbal communication for drafting responses and stakeholder updates.

Responsabilités

• Review and resolve consumer complaints and disputes in compliance with applicable laws.
• Ensure timely and accurate responses to complaints via multiple channels.
• Analyze complaint data to identify trends and potential issues.
• Support monitoring and testing related to complaint handling and controls.
• Assist in internal and external compliance reports and audits.
• Collaborate with business units and staff to improve resolution processes.
• Develop procedures and training to enhance complaint handling.
• Stay informed of regulatory changes affecting consumer complaint management.

Connaissances

Analytical thinking

Written communication

Verbal communication

Attention to detail

Prioritization

Excel proficiency

Formation

High school diploma or equivalent

Bachelor’s degree preferred

Description du poste

CAPPS LLC in the United States (Florida) is seeking a detail-oriented Compliance Analyst to manage consumer disputes and complaints. You will investigate, document, and remediate issues in line with regulatory requirements and client expectations, collaborating with operations, client services, and compliance teams.

The role emphasizes data analysis, trend identification, and reporting to support a strong consumer protection framework and continuous improvement across complaint handling