Consumer Compliance & Disputes Specialist

CAPPS LLC; Florida; Sur place; USD 55 000 - 75 000; Plein temps

Résumé du poste

CAPPS LLC in Florida seeks a Compliance Analyst for consumer disputes and complaints. You will review, investigate, and remediate complaints in line with laws, internal policies, and client requirements, ensuring timely, accurate responses.

You'll analyze data to identify trends, support reporting and audits, and work with operations, client services, and compliance to strengthen consumer protection practices in a fast-paced environment.

Qualifications

• High school diploma (or equivalent) is required; a degree is preferred but not required.
• Strong analytical skills to review, investigate, and identify root causes.
• Excellent written and verbal communication for drafting responses.
• Detail-oriented with strong organizational skills to manage multiple files.
• Ability to adapt to shifting priorities in a fast-paced environment.
• Proficiency with Microsoft Excel for data analysis.

Responsabilités

• Review, investigate, and resolve consumer complaints and disputes in compliance with applicable laws and regulations.
• Ensure timely and accurate responses to complaints received through various channels.
• Analyze complaint data to identify trends, root causes, and potential compliance issues.
• Support compliance monitoring and testing related to complaint handling.
• Assist in internal and external compliance reports and audits.
• Collaborate with business units and employees across the Firm.
• Contribute to procedures and training to improve complaint resolution processes.
• Stay informed of regulatory changes and best practices affecting consumer complaint management.

Connaissances

Analytical skills

Written comm

Verbal comm

Detail oriented

Excel

Prioritization

Formation

High school diploma or equivalent

Outils

Microsoft Excel

Description du poste

CAPPS LLC in Florida seeks a Compliance Analyst for consumer disputes and complaints. You will review, investigate, and remediate complaints in line with laws, internal policies, and client requirements, ensuring timely, accurate responses.

You'll analyze data to identify trends, support reporting and audits, and work with operations, client services, and compliance to strengthen consumer protection practices in a fast-paced environment.