Consumer Complaints & Compliance Analyst

CAPPS LLC; Madison (WI); On-site; USD 60,000 - 90,000; Full time

Job summary

CAPPS LLC is seeking a Compliance Analyst focused on consumer disputes and complaints. The role emphasizes managing and remediating complaints in line with regulatory requirements and internal policies, while collaborating with operations, client services, and compliance teams to ensure timely, accurate responses.

The analyst will leverage data to identify trends, support root cause analysis, and contribute to ongoing improvement of complaint handling processes within a strong consumer

Qualifications

• Strong analytical skills to assess complaint details, identify issues, and determine root causes.
• Excellent written and verbal communication skills for drafting responses and communicating with stakeholders.
• Detailed oriented with organizational skills to manage multiple files, meet deadlines, and prioritize tasks.

Responsibilities

• Review, investigate, and resolve consumer complaints and disputes in compliance with applicable laws and regulations.
• Ensure timely and accurate responses to complaints received through various channels.
• Analyze complaint data to identify trends, root causes, and potential compliance issues.
• Support compliance monitoring and testing related to complaint handling.
• Assist in internal and external compliance reports and audits.
• Collaborate with business units and employees throughout the Firm.
• Contribute to the development of procedures and training to improve complaint resolution processes.
• Stay informed of regulatory changes and industry best practices affecting consumer complaint management.

Skills

Analytical skills

Written communication

Verbal communication

Attention to detail

Problem solving

Prioritization

Excel

Education

High school diploma (or equivalent)

Job description

CAPPS LLC is seeking a Compliance Analyst focused on consumer disputes and complaints. The role emphasizes managing and remediating complaints in line with regulatory requirements and internal policies, while collaborating with operations, client services, and compliance teams to ensure timely, accurate responses.

The analyst will leverage data to identify trends, support root cause analysis, and contribute to ongoing improvement of complaint handling processes within a strong consumer