Remote Compliance Analyst: Consumer Disputes

CAPPS LLC; Lorida (FL); Remote; USD 55,000 - 85,000; Full time

Job summary

CAPPS LLC is seeking a Compliance Analyst – Consumer disputes and complaints to manage and remediate consumer disputes in accordance with laws and firm policies. You will review investigations, ensure timely responses, and identify trends to mitigate compliance risks.

The role requires collaboration with operations, client services, and compliance teams to support reporting and improvements in complaint handling.

Qualifications

• High school diploma or equivalent required; a degree is not mandatory.
• Strong analytical, communication, and organizational skills.
• Experience with complaint handling or regulatory compliance is a plus.

Responsibilities

• Review, investigate, and resolve consumer complaints and disputes in compliance with applicable laws and regulations.
• Ensure timely and accurate responses to complaints received through multiple channels.
• Analyze complaint data to identify trends, root causes, and potential compliance issues.
• Support compliance monitoring and testing related to complaint handling.
• Assist in internal and external compliance reports and audits.
• Collaborate with business units and employees across the Firm.
• Contribute to procedures and training to improve complaint resolution processes.
• Stay informed of regulatory changes and industry best practices affecting consumer complaint management.

Skills

Analytical skills

Written communication

Verbal communication

Attention to detail

Time management

Prioritization

Education

High school diploma (or equivalent)

Tools

Excel

Job description

CAPPS LLC is seeking a Compliance Analyst – Consumer disputes and complaints to manage and remediate consumer disputes in accordance with laws and firm policies. You will review investigations, ensure timely responses, and identify trends to mitigate compliance risks.

The role requires collaboration with operations, client services, and compliance teams to support reporting and improvements in complaint handling.