Consumer Disputes Compliance Specialist

CAPPS LLC; Tallahassee (FL); Presencial; USD 55.000 - 80.000; Jornada completa

Descripción de la vacante

CAPPS LLC in Tallahassee, FL is seeking a Compliance Analyst to manage consumer disputes and complaints in line with regulatory requirements and internal policies. The analyst will review investigations, ensure timely responses, and identify trends that may signal compliance risks.

Collaboration with operations, call monitoring, client services, and compliance teams is essential, along with contributing to root cause analysis and continuous improvement.

Formación

• High school diploma is required; a bachelor’s degree is preferred but not required.
• Strong analytical abilities and attention to detail are essential.
• Excellent written and verbal communication are needed to draft responses.
• Ability to analyze complaint data, identify trends, and support improvements.

Responsabilidades

• Review, investigate, and resolve consumer complaints and disputes in compliance with applicable laws.
• Ensure timely and accurate responses to complaints received through various channels.
• Analyze complaint data to identify trends, root causes, and potential issues.
• Support compliance monitoring and testing related to complaint handling.
• Assist in internal and external compliance reports and audits.
• Collaborate with business units and employees to improve processes.
• Help develop procedures and training to enhance complaint resolution.
• Stay informed of regulatory changes and best practices affecting consumer complaint management.

Conocimientos

Analytical skills

Communication skills

Detail orientation

Problem solving

Prioritization

Excel

Educación

High school diploma

Bachelor's degree preferred

Herramientas

Microsoft Excel

Descripción del empleo

CAPPS LLC in Tallahassee, FL is seeking a Compliance Analyst to manage consumer disputes and complaints in line with regulatory requirements and internal policies. The analyst will review investigations, ensure timely responses, and identify trends that may signal compliance risks.

Collaboration with operations, call monitoring, client services, and compliance teams is essential, along with contributing to root cause analysis and continuous improvement.