Consumer Complaints Compliance Specialist

CAPPS LLC; Colorado Springs (CO); On-site; USD 52,000 - 69,000; Full time

Job summary

CAPPS LLC seeks a Compliance Analyst to manage consumer disputes and complaints, ensuring timely, accurate responses and adherence to applicable laws, internal policies, and client requirements. You will review cases, investigate issues, identify trends, and collaborate with operations, client services, and compliance teams.

The role emphasizes data analysis, root-cause assessment, and reporting to support a robust consumer protection program.

Qualifications

• High school diploma or equivalent required; degree preferred but not required.
• Strong analytical and communication skills.
• Proficient in Microsoft Excel and Office tools.

Responsibilities

• Review, investigate, and resolve consumer complaints and disputes in compliance with laws and regulations.
• Ensure timely and accurate responses to complaints through various channels.
• Analyze complaint data to identify trends, root causes, and potential issues.
• Support compliance monitoring and testing related to complaint handling.
• Assist in internal and external compliance reports and audits.
• Collaborate with business units and employees across the Firm.
• Contribute to procedures and training to improve complaint resolution processes.
• Stay informed of regulatory changes and industry best practices.

Skills

Analytical skills

Written & verbal communication

Attention to detail

Problem solving

Time management

Excel

Education

High school diploma or equivalent

Bachelor's degree preferred

Tools

Microsoft Excel

Microsoft Office

Job description

CAPPS LLC seeks a Compliance Analyst to manage consumer disputes and complaints, ensuring timely, accurate responses and adherence to applicable laws, internal policies, and client requirements. You will review cases, investigate issues, identify trends, and collaborate with operations, client services, and compliance teams.

The role emphasizes data analysis, root-cause assessment, and reporting to support a robust consumer protection program.