Consumer Complaints Compliance Analyst

CAPPS LLC; Colorado; On-site; USD 60,000 - 90,000; Full time

Job summary

CAPPS LLC is seeking a Compliance Analyst to manage consumer disputes and complaints, ensuring responses meet regulatory and internal standards. The role collaborates with operations, client services, and compliance to identify trends and improve processes.

The ideal candidate has strong analytical and communication skills, attention to detail, and proficiency with Microsoft Excel. A high school diploma is required; a degree is preferred but not required.

Qualifications

• Strong analytical capabilities and problem solving mindset.
• Excellent written and verbal communication with stakeholders.
• Detail oriented with organizational skills to manage multiple items.
• Proficiency in Microsoft Excel and data analysis.

Responsibilities

• Review, investigate, and resolve consumer complaints and disputes in compliance with laws and regulations.
• Ensure timely and accurate responses to complaints via various channels.
• Analyze complaint data to identify trends, root causes, and potential compliance issues.
• Support compliance monitoring and testing related to complaint handling.
• Assist in internal and external compliance reports and audits.
• Collaborate with business units and employees across the firm.
• Contribute to development of procedures and training to improve complaint resolution processes.
• Stay informed of regulatory changes and industry best practices.

Skills

Analytical skills

Communication skills

Attention to detail

Problem solving

Prioritization

Excel proficiency

Education

High school diploma

Job description

CAPPS LLC is seeking a Compliance Analyst to manage consumer disputes and complaints, ensuring responses meet regulatory and internal standards. The role collaborates with operations, client services, and compliance to identify trends and improve processes.

The ideal candidate has strong analytical and communication skills, attention to detail, and proficiency with Microsoft Excel. A high school diploma is required; a degree is preferred but not required.