Consumer Disputes Compliance Analyst

CAPPS LLC; Tallahassee (FL); On-site; USD 55,000 - 75,000; Full time

Job summary

CAPPS LLC in the United States seeks a Compliance Analyst – Consumer disputes and complaints to manage and remediate consumer complaints in line with regulatory requirements and internal policies. You will investigate, respond timely, and identify trends to strengthen consumer protection.

The role collaborates with operations, client services, and compliance teams; requires strong analytics, written and verbal communication, attention to detail, and proficiency in Microsoft Excel.

Qualifications

• High school diploma is required; a degree is preferred but not required.
• Demonstrated analytical ability and strong written communication.
• Attention to detail and ability to manage multiple files.

Responsibilities

• Review and investigate consumer complaints and disputes.
• Ensure timely and accurate responses to complaints.
• Analyze data to identify trends and root causes.
• Support monitoring and testing of complaint processes.
• Assist in compliance reports and audits.
• Collaborate with business units and staff across the Firm.
• Contribute to procedures and training to improve resolution.

Skills

Analytical skills

Written communication

Organizational skills

Problem solving

Prioritization

Adaptability

Education

High School Diploma

Tools

Microsoft Excel

Job description

CAPPS LLC in the United States seeks a Compliance Analyst – Consumer disputes and complaints to manage and remediate consumer complaints in line with regulatory requirements and internal policies. You will investigate, respond timely, and identify trends to strengthen consumer protection.

The role collaborates with operations, client services, and compliance teams; requires strong analytics, written and verbal communication, attention to detail, and proficiency in Microsoft Excel.