Remote Concierge Team Lead - Healthcare & Onboarding

First Advantage; Alabama; Remote; USD 50,000 - 56,000; Full time

Benefits offered by this job

Remote work

401k with employer match

ESPP

Parental Leave

PTO and holidays

Job summary

First Advantage seeks an Assistant Manager Concierge to lead a healthcare concierge team remotely from the United States. You will guide daily operations, coach staff, monitor productivity, and resolve escalations to deliver exceptional client service and a seamless experience for customers and candidates.

The role requires supervising experience, strong communication, and comfort with technology, Excel, and Office software. A degree is preferred, and overtime may be needed to meet client needs.

Qualifications

• Bachelor’s degree preferred; Associate degree with relevant experience acceptable.
• Experience in supervising and motivating a team to achieve goals.
• Healthcare knowledge or exposure to client needs is a plus.

Responsibilities

• Provide ongoing training and support to the Concierge Team on processes and SOPs.
• Monitor team productivity and quality to ensure client satisfaction.
• Escalate issues to the Concierge Operations Manager for resolution.
• Onboard and integrate new team members and ensure understanding of processes.
• Deliver exceptional customer service and maintain a smooth client experience.
• Track team performance and ensure KPIs are met.
• Communicate with internal and external teams regularly.

Skills

Team leadership

Coaching

Customer service

Communication

Problem solving

Multitasking

Education

Associate degree

Bachelor’s degree preferred

Tools

Excel

Microsoft Office

Database lookups

CRM software

Job description

First Advantage seeks an Assistant Manager Concierge to lead a healthcare concierge team remotely from the United States. You will guide daily operations, coach staff, monitor productivity, and resolve escalations to deliver exceptional client service and a seamless experience for customers and candidates.

The role requires supervising experience, strong communication, and comfort with technology, Excel, and Office software. A degree is preferred, and overtime may be needed to meet client needs.