Remote Complex Claims Supervisor - Commercial Casualty

CSAA Insurance Group; Charlotte (NC); Remote; USD 111,000 - 148,000; Full time

Job summary

Mobilitas, created by CSAA Insurance Group, is seeking a Commercial Casualty Supervisor, Complex Claims to lead multi-state, remote auto and commercial injury claims. The role emphasizes supervision, complex claim handling, and collaboration with partner clubs and brokers.

The ideal candidate has 5+ years of supervisory claims experience, 7+ years in complex casualty claims, and an active adjuster license or ability to obtain within 90 days.

Qualifications

• 5+ years of claims-management experience in a supervisory role.
• 7+ years of complex casualty claims experience.
• Active adjuster license for applicable states or ability to obtain within 90 days of hire.

Responsibilities

• Oversee investigation, evaluation, negotiation, and resolution of multi-state claims.
• Provide technical guidance to adjusters on coverage, liability, and settlement.
• Manage staffing, workflow, and coverage across multiple shifts.
• Ensure compliance with DOI regulations and company policies.
• Serve as liaison with brokers and partner clubs.

Skills

Claims management

Supervisory experience

Casualty claims

Litigation exposure

Education

High School/GED or 3-year customer service experience in virtual environment

Bachelor’s degree in related field

Job description

Mobilitas, created by CSAA Insurance Group, is seeking a Commercial Casualty Supervisor, Complex Claims to lead multi-state, remote auto and commercial injury claims. The role emphasizes supervision, complex claim handling, and collaboration with partner clubs and brokers.

The ideal candidate has 5+ years of supervisory claims experience, 7+ years in complex casualty claims, and an active adjuster license or ability to obtain within 90 days.