Remote Complex Casualty Claims Supervisor

CSAA Insurance Group; Town of King (WI); Remote; USD 90,000 - 130,000; Full time

Benefits offered by this job

Annual bonus eligibility

401(k) with company match

Remote-first culture

Job summary

Mobilitas, created by CSAA Insurance Group, seeks a Commercial Casualty Supervisor, Complex Claims to oversee complex auto and commercial injury claims across states. The role emphasizes supervision, liaison work with brokers, and remote leadership across shifts.

You will guide adjusters, ensure policy compliance, and drive performance and service standards in a remote-first environment with bonus eligibility and a strong compensation package.

Qualifications

• 5+ years of experience in progressively responsible professional and/or supervisory position within a claims environment.
• 7+ years of complex claims experience.
• Demonstrated technical expertise in handling casualty claims of varying complexity relevant to the adjuster roles supervised.
• High School (HS)/GED or 3-year customer service experience in a virtual environment leveraging internet, phone, and chat features.
• Bachelor’s degree (BA/BS) in a related field.
• Two or more years of litigation experience, preferably involving SIU claims.
• Professional designation or certification such as AIC, CPCU, or ICAR.

Responsibilities

• Oversees the investigation, evaluation, negotiation, and resolution of claims, ensuring effective workflow management and adherence to departmental standards.
• Provides technical guidance to adjusters, reviewing claims for coverage, liability, settlement authority, and appropriate resolution of complex issues.
• Directs daily business unit operations, including workflow distribution, phone queue management, staffing, and coverage across multiple shifts, including up to seven days per week.
• Establishes and monitors employee performance goals, departmental objectives, and service standards to support business strategies and operational effectiveness.
• Monitor claims quality and customer service performance through file reviews, QARs, surveys, and feedback to identify opportunities for improvement.
• Ensures compliance with organizational policies, operating procedures, safety standards, and DOI regulations, communicating and implementing changes as needed.
• Participates in specialty Committee Review Processes and facilitates meetings to support claims decisions and efficient departmental operations.
• Recommends improvements to operational plans, processes, and resource utilization to enhance efficiency, service quality, and business results.
• Supports staffing and financial management through recruitment, interviewing, hiring decisions, budget planning, and oversight of resources.
• Collaborates with cross-functional teams on business initiatives and serves as a claims liaison for commercial customers and brokers.

Skills

5+ years of supervisory experience in/

7+ years of complex claims experience

leadership and coaching

virtual cross-state supervision

Education

Bachelor’s degree in a related field

Professional designation or certification such as AIC, CPCU, or ICAR

Job description

Mobilitas, created by CSAA Insurance Group, seeks a Commercial Casualty Supervisor, Complex Claims to oversee complex auto and commercial injury claims across states. The role emphasizes supervision, liaison work with brokers, and remote leadership across shifts.

You will guide adjusters, ensure policy compliance, and drive performance and service standards in a remote-first environment with bonus eligibility and a strong compensation package.