Remote Complex Casualty Claims Supervisor

CSAA Insurance Group, a AAA Insurer; Michigan; Remote; USD 90,000 - 135,000; Full time

Benefits offered by this job

Annual discretionary bonus up to 12%

401(k) with company match

Job summary

Mobilitas, created by CSAA Insurance Group, seeks a Commercial Casualty Supervisor, Complex Claims to oversee remote, multi-state auto and commercial injury claims. You will supervise complex files, provide guidance to adjusters, and coordinate across shifts while maintaining regulatory compliance.

The role requires 5+ years in claims with 7+ years in complex claims, a related BA/BS, and relevant professional designations. A remote-first environment with a recurring annual bonus is offered.

Qualifications

• 5+ years of experience in progressively responsible professional and/or supervisory position within a claims environment.
• 7+ years of complex claims experience.
• Demonstrated technical expertise in handling casualty claims of varying complexity relevant to the adjuster roles supervised.
• High School (HS)/GED or 3-year customer service experience in a virtual environment leveraging internet, phone, and chat features.
• Bachelor’s degree (BA/BS) in a related field.
• Two or more years of litigation experience, preferably involving Special Investigations Unit (SIU) claims.
• Professional designation or certification such as Associate in Claims (AIC), Chartered Property Casualty Underwriter (CPCU), or ICAR.

Responsibilities

• Oversees investigation, evaluation, negotiation, and resolution of claims, ensuring effective workflow management and adherence to departmental standards.
• Provides technical guidance to adjusters, reviewing claims for coverage, liability, settlement authority, and appropriate resolution of complex issues.
• Directs daily business unit operations, including workflow distribution, phone queue management, staffing, and coverage across multiple shifts, including operations of up to seven days per week.
• Establishes and monitors employee performance goals, departmental objectives, and service standards to support business strategies and operational effectiveness.
• Monitor claims quality and customer service performance through file reviews, Quality Assurance Reports (QARs), surveys, and feedback to identify opportunities for improvement.
• Ensures compliance with organizational policies, operating procedures, safety standards, and Department of Insurance (DOI) regulations, communicating and implementing changes as needed.
• Participates in specialty Committee Review Processes and facilitates meetings to support claims decisions and efficient departmental operations.
• Recommends improvements to operational plans, processes, and resource utilization to enhance efficiency, service quality, and business results.
• Supports staffing and financial management through recruitment, interviewing, hiring decisions, budget planning, and oversight of internal and external resources.
• Collaborates with cross-functional teams on business initiatives and serves as a claims liaison for commercial customers and brokers, building and maintaining strong business relationships.

Skills

Claims supervision

Complex claims

Leadership

Litigation experience

SIU experience

Professional designation (AIC/CPCU/ICR

Education

Bachelor’s degree (BA/BS) in a related field

Job description

Mobilitas, created by CSAA Insurance Group, seeks a Commercial Casualty Supervisor, Complex Claims to oversee remote, multi-state auto and commercial injury claims. You will supervise complex files, provide guidance to adjusters, and coordinate across shifts while maintaining regulatory compliance.

The role requires 5+ years in claims with 7+ years in complex claims, a related BA/BS, and relevant professional designations. A remote-first environment with a recurring annual bonus is offered.