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American Express; Little Rock (AR); A distancia; USD 28.000 - 41.000; Jornada completa

Descripción de la vacante

American Express, USA, is seeking an Operations Support professional to handle complaints and inquiries, liaising with GCRS and Claims teams to ensure timely processing.

The role focuses on record-keeping, email management, platform usage (Mainframe etc.), and adherence to FCA guidelines while maintaining customer-first philosophy.

Formación

• Bachelor's degree required or equivalent experience.
• Experience handling customer complaints in a controlled environment.
• Strong written and verbal communication skills.
• Ability to work under pressure and manage multiple projects.

Responsabilidades

• Record and acknowledge receipt of complaints per FCA guidelines.
• UK company inbox management.
• Managing incoming messages/e-mails with resolution and forwarding to relevant departments or services.
• Answer email questions and messages.
• Provide administrative support to GCRS.
• Assist Claims Managers with investigation and case preparation.
• Support the FOS Liaison Team in preparation and evaluation.
• Update and manage forms and tracking; engage with other departments and business partners.
• Use platforms including Mainframe/GSP/GCC/Axiom/Excel/Griffin.
• Understand FCA guidelines while upholding American Express' customer-first philosophy.

Conocimientos

Customer service

Complaint handling

Independence

Time management

Communication skills

Attention to detail

Prioritization

Multi-tasking

Educación

Bachelor's degree

Herramientas

Mainframe

GSP

GCC

Axiom

Excel

Griffin

Descripción del empleo

Job Responsibilities: Operations Support Salary: $20-30/Hour Company: American Express Location: USA Educational Requirements: Bachelor's Degree Full Job Description: With the right support, people and businesses can make tremendous progress. When you join the Amex team, you'll be part of a global community of diverse colleagues committed to supporting our customers, our community and each other. Here, you will learn and grow as we help you create a unique and meaningful career path for you with benefits, programs and changes that support you personally and professionally. At American Express, you will be recognized for your contribution, leadership and influence. Everyone who works together has the opportunity to participate in the success of the company. Together, we will win as a team, and strive to uphold our company values and our strong commitment to support and deliver the best customer experience in the world every day. And we will do this with integrity and an environment where everyone is seen, heard and felt. Join the Amex team and let's lead the way together. How can you make an impact on this project? It is responsible for contacting customers with overdue accounts to facilitate account settlement. They also perform preventative maintenance to avoid future delays in high-profile media accounts. Inventory manager The Global Market Research and Solutions (GCRS) team is responsible for handling complaints received from customers and clients in an accurate, consistent and timely manner. In addition, we handle regulatory complaints and customer inquiries regarding Section 75, and liaise with the financial representative to ensure full transparency and integrity. We are looking for a manager to join our strong and active team in India to support the growth process. Our product management team is responsible for the initial analysis and processing of all claims and submissions, coordinating with other departments to confirm the facts of the case to ensure the processing of the case. They also process incoming mail inquiries and requests and support ad hoc administrative tasks.

Work

• Record and acknowledge receipt of complaints properly in accordance with FCA guidelines
• UK company inbox management
• Managing incoming messages/e-mails in the inbox with appropriate resolution and forwarding to relevant departments or services
• Answer email questions and messages
• Provide administrative support to GCRS
• Assist Claims Managers with investigation and case preparation as required
• Support the FOS Liaison Team in preparation and evaluation
• Update and manage multiple forms and tracking. Engage with other departments and business partners, both inside and outside the company
• Request a service check from Oracle
• Provide support to the GCO when legal claims are received
• Manage diverse and flexible tasks, prioritize tasks efficiently and move between tasks without compromising the quality and efficiency of your work.
• Use different platforms including Mainframe/GSP/GCC/Axiom/Excel/Griffin
• Understand and adhere to FCA guidelines, while maintaining American Express' customer first philosophy at the forefront of cardholder relationships.

Experience and skills

• Familiarity with American Express products, policies and procedures is essential
• Familiarity with customer and customer complaint handling procedures and experience in handling complaints is preferred. Experience working in a controlled environment is essential. Organizational, organizational and social specialization. Ability to work independently, meet deadlines and manage multiple projects. Ability to remain calm under pressure in a demanding environment
• Excellent written and verbal communication skills are essential
• Full attention to detail and precision skills are essential
• Demonstrated ability to manage change and prioritize projects
• Demonstrated ability to handle high productivity and high performance