Remote Customer Care Specialist | Loyalty & Sales

MaziCTools; United States; Remote; USD 35,000 - 55,000; Full time

Job summary

American Express is seeking a Customer Care professional to support Card Members remotely. You will handle a high volume of inbound calls, tailor solutions, and reinforce card benefits to strengthen loyalty.

You will use multiple systems to update account details, process inquiries, and guide members through products and services while maintaining compliance and high service standards.

Qualifications

• Strong written and spoken communication to engage Card members and deepen relationships.
• Resilience to manage a high volume of calls with a positive attitude.
• Ability to multi-task across systems quickly and accurately.
• Uphold regulatory and compliance guidelines when servicing customers.

Responsibilities

• Deliver excellent service on a high volume of inbound calls in a fast-paced environment, focusing on a customer-first mindset.
• Identify member needs and tailor personalized solutions while reinforcing card benefits and tenure.
• Promote relevant offers and enrollments to deepen loyalty and engagement.
• Use available tools to understand inquiries and maintain up-to-date account information.
• Meet and exceed performance metrics, while adhering to policies and standards.

Skills

Communication skills

Customer service

Relationship building

Multi-tasking

Tech savvy

Regulatory compliance

Job description

American Express is seeking a Customer Care professional to support Card Members remotely. You will handle a high volume of inbound calls, tailor solutions, and reinforce card benefits to strengthen loyalty.

You will use multiple systems to update account details, process inquiries, and guide members through products and services while maintaining compliance and high service standards.