Remote Bilingual Complaints Support Specialist

American Express; Denver (CO); Remote; USD 28.000 - 41.000; Vollzeit

Zusammenfassung

American Express is seeking a detail-oriented operations support professional to handle customer complaints and drive timely resolutions. You will review and document all aspects of inquiries, communicate findings, and collaborate across teams to ensure a fair outcome while maintaining high service standards.

Ideal candidates have a Bachelor's degree, prior complaint handling experience, and strong written communication skills to support cardholders and merchants with a focus on accuracy and

Qualifikationen

• Bachelor's degree required.
• Previous complaint handling experience preferred.
• Experience in customer relations is essential.
• Advanced written communication and interpersonal skills.

Aufgaben

• Provide exceptional service by handling and resolving complaints, ensuring fair outcomes.
• Engage with customers via phone, email, and letters to repair relationships.
• Compile complete case files with evidence and audit notes.
• Review all aspects of complaints and determine best outcomes.
• Collaborate with departments to understand situations and make decisions.
• Assess terms and conditions of cards, products, and policies to approve or dismiss complaints.
• Present investigation results clearly to complainants.
• Coordinate with compliance and business partners to resolve issues and report findings.
• Provide feedback following prescribed processes to prevent future complaints.
• Stay updated on product changes and policy updates affecting complaints.
• Identify procedures for reporting that may prevent future issues.

Kenntnisse

Complaint handling

Customer relations

Written communication

Relationship management

Multitasking

Pressure management

Ausbildung

Bachelor's degree

Jobbeschreibung

American Express is seeking a detail-oriented operations support professional to handle customer complaints and drive timely resolutions. You will review and document all aspects of inquiries, communicate findings, and collaborate across teams to ensure a fair outcome while maintaining high service standards.

Ideal candidates have a Bachelor's degree, prior complaint handling experience, and strong written communication skills to support cardholders and merchants with a focus on accuracy and