Remote Jobs American Express @ Get Dream Job

American Express; Honolulu (HI); Remote; USD 42,000 - 62,000; Full time

Job summary

American Express is seeking a Complaints Analyst to help customers with overdue accounts and prevent delays on high-profile media accounts. You will work with a team and follow policy guidelines to resolve issues effectively.

You will review complaints, prepare responses for approval, assist with onboarding, understand products and processes, organize data, identify patterns, and propose improvements under supervision.

Qualifications

• Register and process all standard complaints based on the complaint policy (SLA/reimbursement grid), including performing root cause analysis of complaints to identify key areas of customer dissatisfaction.
• Review, in coordination with other departments, and develop a detailed response in a timely manner to be submitted for approval to the Head of the Charged Group, if necessary, under supervision of the Law Department.
• Facilitate the integration of new colleagues by explaining the details of the position in a clear and precise manner.
• have first-hand knowledge and experience of products, services and processes in their own area and perform a range of well-defined tasks directed and supervised by a manager.
• organize data by sub-discipline group and look for patterns and cause/effect.
• act independently within well-defined guidelines and procedures and be able to propose common improvements under the supervision of a manager.
• passing on knowledge and methods of work in a formal and orderly manner.
• respond effectively and in a structured manner to complex customer inquiries according to rules and procedures. Able to report data and events accurately

Responsibilities

• Register and process all standard complaints based on the complaint policy (SLA/reimbursement grid).
• Review, in coordination with other departments, and develop a detailed response in a timely manner to be submitted for approval to the Head of the Charged Group, if necessary, under supervision of the Law Department.
• Facilitate the integration of new colleagues by explaining the details of the position in a clear and precise manner.
• have first-hand knowledge and experience of products, services and processes in their own area and perform a range of well-defined tasks directed and supervised by a manager.
• organize data by sub-discipline group and look for patterns and cause/effect.
• act independently within well-defined guidelines and procedures and be able to propose common improvements under the supervision of a manager.
• passing on knowledge and methods of work in a formal and orderly manner.
• respond effectively and in a structured manner to complex customer inquiries according to rules and procedures. Able to report data and events accurately

Education

Bachelor's Degree

Job description

Job Responsibilities: Analyst Salary: $20-30/Hour Company: American Express Location: USA Educational Requirements: Bachelor's Degree

Full Job Description:

With the right support, people and businesses can make tremendous progress. When you join the Amex team, you'll be part of a global community of diverse colleagues committed to supporting our customers, our community and each other. Here, you will learn and grow as we help you create a unique and meaningful career path for the benefits, programs and changes that support you personally and professionally. At American Express, you will be recognized for your commitment, leadership and influence. Everyone who works together has the opportunity to participate in the success of the company. Together, we will win as a team, and strive to support our company values and our strong commitment to support and deliver the best customer experience in the world every day. And we will do this with integrity and an environment where everyone is seen, heard and felt. Join the Amex team and let's lead the way together.

How can you make an impact on this project?

It is responsible for contacting customers with overdue accounts to facilitate account settlement. They also perform preventative maintenance to avoid future delays in high-profile media accounts. The Complaints Analyst has an understanding of the products and services offered to our customers and the procedures and policies that must be followed.

He is responsible for complaints

• Register and process all standard complaints based on the complaint policy (SLA/reimbursement grid), including performing root cause analysis of complaints to identify key areas of customer dissatisfaction.
• Review, in coordination with other departments, and develop a detailed response in a timely manner to be submitted for approval to the Head of the Charged Group, if necessary, under supervision of the Law Department.
• Facilitate the integration of new colleagues by explaining the details of the position in a clear and precise manner.
• have first-hand knowledge and experience of products, services and processes in their own area and perform a range of well-defined tasks directed and supervised by a manager.
• organize data by sub-discipline group and look for patterns and cause/effect.
• act independently within well-defined guidelines and procedures and be able to propose common improvements under the supervision of a manager.
• passing on knowledge and methods of work in a formal and orderly manner.
• respond effectively and in a structured manner to complex customer inquiries according to rules and procedures. Able to report data and events accurately