Remote Community Resource Navigator

Humana Inc; Kenosha (WI); Remote; USD 42,000 - 57,000; Full time

Benefits offered by this job

Mileage reimbursement

Driver safety program

Job summary

Humana Inc is seeking a Community Resource Navigator to remotely support members in accessing community resources and care teams. You will partner with Care Coordinators, RNs, providers and organizations to guide members through care plans and practical steps for improved health and well-being.

You will conduct outreach, assist with applications, coordinate basic needs, and document interactions in TruCare or similar systems while travelling up to 75% within Southeast/South Central Wisconsin.

Qualifications

• 2+ years of experience with community resources, health agencies, or social services (e.g., Area Agency on Aging, DME providers, Meals on Wheels)
• 1 year of experience working with electronic documentation
• Ability to travel up to 75%, within Southeast/South Central Wisconsin

Responsibilities

• Outreach to designated members through face-to-face visits, phone calls, and mail
• Engage members who are difficult to reach or contact them in person when you are unable to contact them
• Assist members in navigating health care and social service systems, including assisting with applications, arranging transportation, scheduling appointments, and accompanying members
• Coordinate access to basic needs such as food, housing, benefits, transportation, utilities, safety, and income supports
• Communicate member needs related to prevention, wellness, medical care, behavioral health, care transitions, and SDoH to the ICT
• Complete initial and periodic needs assessments and help develop member-centered care plans
• Assess readiness to change and provide informal counseling, motivational support, and action planning
• Identify referrals to community-based resources and develop partnerships with community organizations
• Use health IT to link members with services and document interactions in designated systems

Skills

Community resources

Electronic documentation

Travel up to 75%

Education

Bachelor's degree in social work or related field

Job description

Humana Inc is seeking a Community Resource Navigator to remotely support members in accessing community resources and care teams. You will partner with Care Coordinators, RNs, providers and organizations to guide members through care plans and practical steps for improved health and well-being.

You will conduct outreach, assist with applications, coordinate basic needs, and document interactions in TruCare or similar systems while travelling up to 75% within Southeast/South Central Wisconsin.