Remote Community Resource Navigator: Connect Care & Resources

Humana Inc; Waukesha (WI); Teletrabalho; USD 42 000 - 57 000; Tempo integral

Resumo da oferta

Humana Inc. is seeking a Community Resource Navigator to help members access community resources, care teams, and services, working remotely to support health and well‑being.

You will partner with care coordinators, registered nurses, providers, and community organizations to guide members through their care plans and connect them with essential resources. The role emphasizes outreach, care coordination, and documentation, with responsibilities including needs assessments, aid with applications,

Qualificações

• 2+ years of experience with community resources, health agencies, or social services (e.g., Area Agency on Aging, DME providers, Meals on Wheels)
• 1 year of experience working with electronic documentation
• Ability to travel up to 75%, within Southeast/South Central Wisconsin

Responsabilidades

• Conduct outreach to designated members through face-to-face visits, phone calls, and mail.
• Assist members in navigating health care and social service systems, including applications, transportation, scheduling, and accompaniment.
• Coordinate access to basic needs such as food, housing, benefits, transportation, utilities, safety, and income supports.
• Communicate member needs related to prevention, wellness, medical care, behavioral health, care transitions, and SDoH to the Interdisciplinary Care Team (ICT).
• Complete initial and periodic needs assessments, including barriers, basic needs, strengths, and SDoH.
• Help develop and implement member-centered care plans by helping members understand instructions and tailoring communication.

Conhecimentos

Community resources experience

Documentation experience

Travel readiness

Formação académica

Bachelor's degree in social work or related field

Descrição da oferta de emprego

Humana Inc. is seeking a Community Resource Navigator to help members access community resources, care teams, and services, working remotely to support health and well‑being.

You will partner with care coordinators, registered nurses, providers, and community organizations to guide members through their care plans and connect them with essential resources. The role emphasizes outreach, care coordination, and documentation, with responsibilities including needs assessments, aid with applications,