Remote Community Resource Navigator

Humana Inc; Racine (WI); Remote; USD 42,000 - 57,000; Full time

Job summary

Humana Inc. is seeking a Community Resource Navigator to remotely support members in navigating care plans and community resources. You will work with care teams, nurses, and community organizations to connect members to services and empower healthier lives.

Responsibilities include outreach, coordinating basic needs, assessments, care planning, and documenting actions in health IT systems. Travel up to 75% within Southeast/South Central Wisconsin is expected.

Qualifications

• 2+ years of experience with community resources, health agencies, or social services (e.g., Area Agency on Aging, DME providers, Meals on Wheels)
• 1 year of experience working with electronic documentation
• Ability to travel up to 75%, within Southeast/South Central Wisconsin

Responsibilities

• Outreach to designated members via face‑to‑face visits, phone calls, and mail
• Assist members in navigating health care and social services, including applications and transportation
• Coordinate access to basic needs and communicate member needs to the care team
• Complete initial and periodic needs assessments and help develop member-centered care plans
• Provide readiness assessment for behavior change and motivational support
• Identify referrals to community resources and develop partnerships with organizations
• Document all member interactions in TruCare or designated systems

Skills

Community resources experience

Electronic documentation

Travel up to 75%

Job description

Humana Inc. is seeking a Community Resource Navigator to remotely support members in navigating care plans and community resources. You will work with care teams, nurses, and community organizations to connect members to services and empower healthier lives.

Responsibilities include outreach, coordinating basic needs, assessments, care planning, and documenting actions in health IT systems. Travel up to 75% within Southeast/South Central Wisconsin is expected.