Remote Community Resource Navigator & Care Partner

Humana Inc; Madison (WI); Remote; USD 42,000 - 57,000; Full time

Job summary

Humana Inc. is seeking a Community Resource Navigator to support members remotely by connecting them with community resources, care teams, and services that improve health and well-being.

You will work with Care Coordinators, RNs, providers, and community organizations to help members understand care plans and navigate resources. The role emphasizes outreach, care coordination, needs assessment, and documentation, with travel up to 75% within Southeast/South Central Wisconsin and standard

Qualifications

• 2+ years of experience with community resources, health agencies, or social services (e.g., Area Agency on Aging, DME providers, Meals on Wheels).
• 1 year of experience working with electronic documentation.
• Ability to travel up to 75%, within Southeast/South Central Wisconsin.

Responsibilities

• Conduct outreach to designated members through face-to-face visits, phone calls, and mail.
• Assist members in navigating health care and social service systems, including filling out applications, arranging transportation, scheduling appointments, and accompanying members.
• Complete initial and periodic needs assessments, including barriers, basic needs, strengths, and SDoH.

Skills

Community resources

Electronic documentation

Travel up to 75%

Education

Bachelor's degree in social work or related field

Tools

TruCare

Job description

Humana Inc. is seeking a Community Resource Navigator to support members remotely by connecting them with community resources, care teams, and services that improve health and well-being.

You will work with Care Coordinators, RNs, providers, and community organizations to help members understand care plans and navigate resources. The role emphasizes outreach, care coordination, needs assessment, and documentation, with travel up to 75% within Southeast/South Central Wisconsin and standard