Remote Community Resource Navigator for Holistic Care

Humana; Waukesha (WI); Remote; USD 42,000 - 57,000; Full time

Job summary

Humana is seeking a Community Resource Navigator to partner with members, care teams, and community organizations. You will provide remote, personalized support to connect members with resources, transportation, housing, and benefits, helping them understand care plans and take practical steps toward healthier lives.

In this field role you will conduct outreach, coordinate access to basic needs, document interactions, and participate in a TB screening program.

Qualifications

• 2+ years of experience with community resources, health agencies, or social services.
• 1 year of experience working with electronic documentation.
• Ability to travel up to 75%, within Southeast/South Central Wisconsin.

Responsibilities

• Conduct outreach to designated members through face-to-face visits, phone calls, and mail.
• Assist members in navigating health care and social service systems, including assisting with filling out applications, arranging transportation, scheduling appointments, and accompanying members.
• Coordinate access to basic needs such as food, housing, benefits, transportation, utilities, safety, and income supports.
• Communicate member needs related to prevention, wellness, medical care, behavioral health, care transitions, and Social Determinants of Health (SDoH) to the Interdisciplinary Care Team (ICT).
• Complete initial and periodic needs assessments, including barriers, basic needs, strengths, and SDoH.
• Help develop and implement member-centered care plans by helping members understand instructions and tailoring communication.

Skills

Community resources experience

Electronic documentation experience

Travel up to 75%

Education

Bachelor's degree in social work or related field

Job description

Humana is seeking a Community Resource Navigator to partner with members, care teams, and community organizations. You will provide remote, personalized support to connect members with resources, transportation, housing, and benefits, helping them understand care plans and take practical steps toward healthier lives.

In this field role you will conduct outreach, coordinate access to basic needs, document interactions, and participate in a TB screening program.