Remote Community Resource Navigator

Humana; Madison (WI); Remote; USD 42,000 - 57,000; Full time

Job summary

Humana in Wisconsin is hiring a Community Resource Navigator to connect members with community resources, support care teams, and help them understand care plans while working remotely.

You will conduct outreach, coordinate access to basic needs, assist with applications, and document interactions in TruCare, with up to 75% travel in Southeast/South Central Wisconsin. This role emphasizes collaboration with nurses, providers, and community organizations to improve member health and well-being.

Qualifications

• 2+ years of experience with community resources, health agencies, or social services.
• 1 year of experience working with electronic documentation.
• Ability to travel up to 75% in Southeast/South Central Wisconsin.

Responsibilities

• Conduct outreach to designated members through face-to-face visits, phone calls, and mail.
• Assist members in navigating health care and social service systems, including filling out applications and arranging transportation.
• Coordinate access to basic needs such as food, housing, benefits, transportation, utilities, safety, and income supports.
• Communicate member needs related to prevention, wellness, medical care, behavioral health, care transitions, and SDoH to the Interdisciplinary Care Team (ICT).
• Complete initial and periodic needs assessments, including barriers and SDoH.
• Help develop and implement member-centered care plans by helping members understand instructions and tailoring communication.

Skills

Community resources experience

Documentation systems

Travel up to 75%

Education

Bachelor's degree in social work or related field

Tools

TruCare

Job description

Humana in Wisconsin is hiring a Community Resource Navigator to connect members with community resources, support care teams, and help them understand care plans while working remotely.

You will conduct outreach, coordinate access to basic needs, assist with applications, and document interactions in TruCare, with up to 75% travel in Southeast/South Central Wisconsin. This role emphasizes collaboration with nurses, providers, and community organizations to improve member health and well-being.